Fifth Third Bank · 1 day ago
Global Payments Specialist I - Wire M-F 9am-6pm
Cincinnati, OH
Full-time
Onsite
Entry Level
1+ years expFifth Third Bank is committed to connecting great people to great opportunities in the banking sector. The Global Payments Specialist I role involves processing high-risk payment applications, including international and domestic wire payments, while ensuring compliance with regulations and providing excellent customer service.
BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage
Responsibilities
Processes international and domestic inbound/outbound wire payments via internal payment origination networks and/or incoming customer calls including customer authentication via security PIN #s and payment special instructions
Process domestic inbound/outbound real-time payments and troubleshoot exceptions and client inquiries
Troubleshoot file/batch exceptions that result from customer driven electronic transmission failures via direct customer or internal sales relationship manager consult; execute systemic clearance or deletion activities based on research and follow up
Effectively route international USD wire payments as instructed by client to third party international clearing banks
Provides incoming call support and service for commercial based clients in need of high value based wire payment transaction processing
Perform general analytics and execution of defined payment related credit risk exceptions by referencing multiple internal applications to assess associated bank driven risk tolerances
Execute on governmental mandated payment remittances in accordance with specific federal regulations
Responsible for all facets of line of business compliance program to ensure full compliance with state and federal laws, rules and regulations (i.e. E, FFIEC, etc)
Develop and maintain strong partnerships with internal sales and support teams and other internal and external customers
Initiates wire payment related research requests via centralized problem resolution tracking system
Handles any routine inquires and confirmations for internal sales support and/or external direct support
Utilizes multiple servicing systems for research and processing
Processes all daily work according to department procedures and bank policies
Ensures that all inbound call support meets departmental service levels (i.e. abandon rates)
Performs outbound wire payment transfer callback verification based on risk, regulatory and customer specific instructions
Escalates large dollar/high value customer specific system and servicing issues as appropriate
Demonstrate the ability to work efficiently with a low margin of error
Collaborates proactively/effectively with team to achieve shared goals
Other duties as assigned
Qualification
Required
High School diploma or its equivalent
Minimum 1 year prior banking experience, preferably in Global Payments
PC skills including familiarity with Windows, Microsoft Word, and Excel
HIGH RISK AREA. Requires annual background and credit check
Excellent organizational skills
Ability to function in a fast paced environment
Must have very good mathematical skills
Strong written and verbal communication skills
Multi-task oriented
Ability to handle highly sensitive customer issues
Proficiency with 10-key required
Ability to research, recognize and solve problems
Ability to handle fluctuating volumes
Commitment to teamwork
Benefits
Comprehensive benefits and differentiated compensation offerings
Extensive benefits programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being
Company
Fifth Third Bank
Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.
10001+ employees
H1B Sponsorship
Fifth Third Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (43)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
B
Bryan Preston
Chief Financial Officer
Maria Holmes
VP, Senior Manager Corporate Sponsorship
Recent News
2026-01-22
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2026-01-16
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