Altera Digital Health · 1 day ago
Client Success Executive - dbMotion
North Carolina, United States
Full-time
Onsite
Senior Level
5+ years expAltera Digital Health is seeking a highly accomplished Senior Client Success Executive to join their dynamic team within the DB Motion business unit. This role focuses on deepening strategic partnerships with key clients and ensuring maximum value realization from innovative solutions, ultimately driving client retention and growth.
Computer Software
Responsibilities
Serve as the primary, executive-level point of contact for a portfolio of strategic accounts, proactively developing and executing joint success plans that align Altera's capabilities with the client’s long-term strategic goals
Lead regular, high-value discussions with C-suite executives and senior leadership (e.g., CIO, CMO, VP of Clinical Operations) to review performance, address high-level business challenges, and solidify the partnership
Systematically track, measure, and articulate the ROI and business value derived from DB Motion solutions, ensuring clients fully leverage their investment to achieve their desired clinical and operational outcomes
Identify opportunities for partnership expansion and collaborate closely with our Sales and Client Delivery Executives
Act as the voice of the client internally, influencing product roadmap, service delivery standards, and operational processes to ensure an exceptional end-to-end client experience
Qualification
Required
5+ years of experience in a Senior Client Success, Strategic Account Management, or Consulting role within the enterprise software, Health IT, or Digital Health sectors
Exceptional ability to communicate, present, and build credibility with C-level and senior technical/clinical audiences
A strong understanding of the healthcare technology landscape, clinical workflows, and the financial/operational drivers of hospital systems and health networks
Demonstrated ability to develop and execute complex account strategies that result in measurable business outcomes, retention, and growth
Company
Altera Digital Health
Healthcare IT should work for clinicians, not against them.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Danielle Emola, MBA, PHR
Human Resources Business Partner
Kate Lawrence Kayen
HR Business Partner, Manager
Company data provided by crunchbase