Arena Entertainment · 12 hours ago
VIP Account Manager/Player Acquisition
429 Lenox Ave. 1st floor, Miami Beach, 33139, US
Full-time
Onsite
Mid LevelArena Entertainment is a cutting-edge multinational company specializing in online entertainment and digital advertising. They are seeking a dynamic VIP Account Manager to manage VIP relations, increase loyalty, and provide exceptional support for high-value VIP customers.
Entertainment
Responsibilities
Act as the primary point of contact for VIP clients, ensuring exceptional service. Build and maintain strong, long-term relationships with high-value clients
Identify opportunities for upselling and cross selling products and services. Monitor client activity to proactively address potential churn risks
Providing regular and clear updates on the performance of your VIP accounts to key business stakeholders
Co-ordinate with internal teams to ensure VIP clients receive prioritised support and access to exclusive offerings
Handle high-stakes or sensitive client issues with professionalism and discretion
Provide feedback and ideas for internal processes to ensure a smooth operation of the VIP Team
Review and keep up to date with industry trends and best practices in Web3/casino gaming and player engagement, to inform our own VIP strategy
Keeping up to date with regulatory requirements and compliance standards to ensure all VIP and loyalty initiatives adhere to legal and ethical guidelines
This role will require flexibility on hours to work shift patterns (early/late) and will include some weekends
Qualification
Required
Proven track record of success in a sales or high level customer support role
Exceptional communication and interpersonal skills, with the ability to interact effectively with highly demanding VIP players, as well as colleagues and stakeholders at all levels
An ability to work in a fast paced, high-pressure environment
A solid understanding of casino gaming mechanics, player psychology, and monetization strategies
Strong analytical skills and proficiency in interpreting player data and engagement metrics to deliver actionable insights
Outstanding written English
Preferred
Would suit graduates looking for sales/finance opportunities
Company
Arena Entertainment
We’re a digital entertainment company creating engaging online platforms people love. Since 2021, we’ve been building something different.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase