Campfire · 1 day ago
Customer Support Manager
San Francisco, CA
Full-time
Onsite
Mid Level
3+ years expCampfire is a company focused on providing high-quality support to its customers. As a Customer Support Manager, you will manage complex support cases, collaborate with various teams, and help shape the support process while ensuring customer satisfaction and retention.
AccountingArtificial Intelligence (AI)FinanceFinTechSoftware
Hiring Manager
Rajalakshmi Venkatesh
Responsibilities
Own and resolve complex technical and accounting-related support cases with speed, accuracy, and empathy
Manage daily support tickets and customer inquiries across email, chat, and other support channels
Troubleshoot ERP workflows, accounting data issues, and product functionality
Proactively follow up to ensure full issue resolution and high customer satisfaction
Document recurring issues, best practices, and solutions in internal knowledge base
Build trusted relationships with customers by providing thoughtful, high-quality support
Monitor customer health, sentiment, and recurring issues that could impact retention
Identify trends in support requests and flag risks, product gaps, and improvement opportunities
Partner closely with Customer Success to ensure seamless knowledge transfer
Work with Product and Engineering to report bugs, reproduce issues, and validate fixes
Provide structured feedback on product usability, workflows, and feature gaps
Contribute to product improvements by representing the voice of the customer
Help build and improve support playbooks, workflows, and documentation
Create and maintain help articles, internal guides, and customer-facing knowledge base content
Support self-service initiatives including FAQs, tutorials, and in-product guidance
Qualification
Required
3+ years of experience in accounting, audit, finance, or customer-facing SaaS roles (Support, Implementation, CS, Account Management)
Strong technical aptitude and ability to quickly learn new software platforms
Comfort troubleshooting accounting data, financial workflows, and system integrations
Bachelor's degree or equivalent practical experience
Preferred
Experience with ERP platforms (QuickBooks, Xero, Sage Intacct, Net Suite)
Company
Campfire
Campfire offers an AI-native enterprise resource planning software for mid-sized and enterprise companies.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$107.63MKey Investors
AccelFoundation Capital
2025-10-15Series B· $65M
2025-06-30Series A· $39.13M
2024-02-27Seed· $3.5M
Leadership Team
John Glasgow
CEO / CFO
Recent News
2026-01-22
Foundation Capital
2026-01-02
2025-10-21
Company data provided by crunchbase