Caritas of Austin · 1 day ago
Volunteer Program Coordinator
Austin, TX
Full-time
Onsite
Mid, Senior Level
$48K/yr - $62K/yr
2+ years expCaritas of Austin is a non-profit organization focused on providing services to those in need, and they are seeking a Volunteer Program Coordinator to oversee volunteer activities. The Coordinator will be responsible for recruitment, training, and managing volunteer programs to ensure the organization meets its service needs.
CharityHome ServicesNon Profit
Responsibilities
Works with Deputy Director in program development and monitoring, including goal setting. This includes developing and tracking metrics related to recruitment goals, quantity, and value of volunteer hours, etc
Researches, implements, and updates appropriate technology tools to manage volunteers service functions e.g., appropriate data management software
Ensures that relevant volunteer data is entered accurately and timely into volunteer data collection system
Ensures program compliance with grant requirements. Ensures compliance with applicable local, state, and/or federal funder requirements for client services
Generates appropriate volunteer opportunities and role descriptions based on the needs of the organization
Develops partnerships with Caritas programs to understand how they work and assesses their volunteer needs
Creates, and consistently updates, Standard Operating Procedures (SOP) Manual for all volunteer roles. Researches and writes volunteer policies and procedures
Prepares monthly and quarterly reports as needed
Manages program budget to ensure compliance with budget limits, and agency/funder fiscal policies and procedures
Promotes volunteering (internally and externally) through recruitment and publicity strategies and campaigns
Stays current on legislation and policy related to volunteering and makes any necessary modifications to accommodate changes
With input from the department director, makes decisions regarding retention, termination, etc. of volunteers
Creates monthly schedule of volunteer groups seeking day(s) of service. Shares calendar with Deputy Director, Food Services Manager and Chief Programs Officer
Provides Chief Development Officer with relevant reports pertaining to the stewardship of volunteers and other collaborative issues
Works closely with the Community Partner Coordinator to cultivate volunteers
Supports the Development Team by organizing and leading volunteers at Caritas of Austin’s premiere fundraising event, Songs of Hope
Partners with the Development Team recruit to volunteers via the volunteer database system for events
Develops and implements adequate screening tools for potential volunteers that ensure the best match between the skills, qualification, and interest of the volunteers and needs of the organization
Responsible for developing, implementing and monitoring recruitment plan
Responsible for developing, evaluating, and revising necessary curricula for volunteer and staff training as it relates to the Community Advocate Program
Is responsible for knowing the content of all Caritas University classes and can teach all classes as needed
Develops and maintains training schedule for Caritas University. Ensures that all trainers are aware of schedule, number of enrollees, class location, and have ready access to materials. Consistently communicates this information to other critical staff e.g., front desk
Training materials MUST be consistently updated. Data in the materials MUST be accurate
Develops, implements, and oversees effective service delivery backup system, e.g., class cancellation policy and procedure, substitute trainers, etc
Responds with a high degree of urgency to the needs and requests of others, internally and externally. Understands the impact of their work on others
Responds to volunteer grievances as they relate to recruitment, screening, and training
Ensures there is thorough documentation in volunteer files of any violations reported by staff
Raises staff awareness of the role and function of volunteers
Trains staff to work effectively and cooperatively with volunteers. Conducts annual mandatory staff training on the supervision and retention of volunteers
Ensures that staff training includes clearly stated expectations that they are fully responsible for supervising the volunteer(s) once they are placed. This includes addressing problem areas and providing documentation of same to the Volunteer Coordinator
Ensures that assigned volunteers are given appropriate training to be successful in their positions
Coordinates appropriate volunteer experiences within Caritas and at off-site events
Ensures the volunteer experience is easy to access, meaningful to the volunteer and productive to Caritas. This includes conducting periodic volunteer satisfaction surveys
Implements best practices for volunteer retention
Maintains proper boundaries in letting staff supervise volunteers once they are placed. This includes an expectation that staff supervising volunteers will directly address any challenging or inappropriate behaviors
Plans and implements formal and informal volunteer recognition activities to recognize the contributions of volunteers to the organization
Assists with conflict resolution among clients, staff, and volunteers according to policy
Develops and implements a process for evaluating the contribution and Caritas experience of individual volunteers
Participates in agency-wide planning and training functions
Represents the organization in public meetings and presentations to the community
Ensure that all data relevant to volunteers is clearly stated and consistently updated
Conducts outreach at community events with a strong focus on recruiting a diverse pool of volunteers
Complies with administrative procedures, reporting, and record keeping policies
Collaborates with other staff to ensure inter- and intra-departmental cooperation and coordination
Develops strong relationships within the Austin community to foster a positive image such that companies and individuals will make Caritas their volunteer organization of choice
Designs an approved plan for professional development. This must include a strong focus on honing the ability to present effective and compelling messages to individuals, groups, and the general public
MUST consistently model the same ethics, professional boundaries and confidentiality standards taught to volunteers and expected of all staff
Qualification
Required
Bachelors or Master's Degree from an accredited college/university
Minimum two years of management experience
Minimum two years of volunteer experience in a service organization with emphasis on volunteer programs
Minimum two years of teaching experience
High degree of familiarity with Microsoft Office Suite and standard office equipment required
Must be comfortable using client and volunteer database systems (e.g., GivePulse)
Must have ability to work collaboratively and independently in a fast-paced environment
Dependable transportation – valid TX driver's license
Preferred
A major in one or more of the following areas: education, social work, psychology, sociology, anthropology, international studies, and other human services related fields
Bilingual preferred (Spanish, French, and/or Arabic)
Benefits
Employer paid health, dental, vision, life, short-term disability, and long-term disability insurance for employees.
14 Paid Holidays per year.
20 days of accrued PTO in year one with increases up to 31 days per year.
Retirement plan with employer match.
Discounted Rates on Gold’s Gym and Legal Shield memberships.
Mileage Reimbursement.
Monthly Phone Stipend.
Monthly Paid Parking for employees who office from Downtown Location.
Company
Caritas of Austin
Caritas Of Austin is an organization that seeks to prevent and end homelessness.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Blue Cross and Blue Shield of Texas
2024-07-25Grant
Leadership Team
Jo Kathryn Quinn
President, CEO
Lauren Portley, CFRE
Chief Development Officer
Company data provided by crunchbase