Sunrise Banks · 1 day ago
MANAGER - SERVICE DESK (ONSITE)
St Paul, Minnesota, United States
Full-time
Onsite
Mid, Senior Level
$88K/yr - $163K/yr
5+ years expSunrise Banks is committed to a culture of trust and transparency, and they are seeking a Manager for their Technology Service Center. This role leads a team focused on delivering exceptional technology experiences, ensuring reliable operations, and driving continuous improvement in service delivery.
BankingFinancial Services
Responsibilities
Promote and maintain a culture supporting Sunrise Core Values: A Force for Good - Respects All - Brightens the Room – Never “Not My Job” – Always Learning
Improve employee digital experience by increasing first-contact resolution and reducing MTTR
Lower incident volume through problem management and KCS
Improve change success rate and reduce incidents
Modernize service delivery via automation and proactive monitoring
Enhance transparency with actionable metrics and dashboards
Service Delivery Leadership
Manage daily operations ensuring consistent, high-quality service
Set and manage SLAs/OLAs and monitor workload
Partner with business units and ITS partners to improve service
Lead Incident, Problem, and Change Management (ITSM)
Hire, develop, and coach the Technology Service Center Team
Champion knowledge management and shift-left practices
Focus on continuous improvement and automation
Evolve and develop self-service capabilities
Standardize runbooks and playbooks
Own hardware asset lifecycle and CMDB accuracy
Own application portfolio
Support the Information Security Program
Ensure compliance with access and change controls
Produce KPI/KRI reporting
Communicate proactively and consistently during incidents and changes
Qualification
Required
Five (5) years of related IT Service Desk experience required
Three (3) years of leadership experience required
Expertise in installing, configuring, and troubleshooting Microsoft based operating systems and software
Strong knowledge of networking concepts and troubleshooting networking issues
Microsoft, ITIL® Foundation certification and other technical certifications
Superior skill set in the use of Microsoft Excel, Word, PowerPoint, Access, and Outlook
Preferred
Associate degree or higher preferred or equivalent experience
Experience in the financial industry preferred
Benefits
Medical
Dental
Vision
Life
AD&D
STD/LTD
Pet insurance
FSA
PPL
PTO
PVTO
Company
Sunrise Banks
Sunrise Banks is a bank offering banking and small business financing services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Reiling
Chairman & CEO
Rick Beeson
President/CEO (1993 to 2012) & Corporate Dev't & Gov't Relations (present)
Recent News
2025-11-04
2025-11-02
Company data provided by crunchbase