Akraya, Inc. · 3 hours ago
Technical Customer Support Specialist : 26-00152
Westminster, CO
Contract
Onsite
New Grad, Entry Level
$23/hr - $25/hrAkraya, Inc. is an award-winning IT staffing firm recognized for its commitment to excellence and a thriving work environment. They are seeking four Technical Support Specialists for a 3-month project to provide empathetic and professional support for technical issues, manage customer requests, and document interactions.
ConsultingHuman ResourcesInformation TechnologyStaffing Agency
Responsibilities
Provide exceptional customer service via phone, chat, and email, building trust and rapport
Manage and resolve customer requests efficiently, maintaining optimal workflow and adhering to team SLAs
Document detailed case notes for each customer interaction, addressing technical issues and account management
Apply knowledge base and resources to qualify and escalate customer requests appropriately
Maintain knowledge of SketchUp products, system updates, and promotions to assist customers effectively
Qualification
Required
Customer Service - Expert
Technical Proficiency - Intermediate
Troubleshooting - Intermediate
Time Management - Expert
Excellent communication and active listening skills
Strong troubleshooting and problem-solving abilities
Familiarity with Google Suite and comfortable working remotely
Preferred
Prior experience in a SaaS support environment is preferred
A background in Engineering, Architecture, Design, or related fields is beneficial
Company
Akraya, Inc.
Akraya is your trusted partner for Digital Transformation.
Founded in 2001
201-500 employees
H1B Sponsorship
Akraya, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (7)
2023 (5)
2022 (12)
2021 (10)
2020 (13)
Funding
Current Stage
Growth StageLeadership Team
Amar Panchal
Founder
Recent News
Company data provided by crunchbase