Dyson · 5 hours ago
Director, Customer Success - West
United States - Chicago Office
Full-time
Onsite
Director/ExecutiveDyson is a global technology enterprise committed to delivering exceptional customer experiences. The Director of Customer Success - West will serve as a strategic partner to the Managing Director, ensuring alignment between customer functions and market objectives while driving operational excellence and customer satisfaction.
Consumer ElectronicsElectronicsProduct Design
Responsibilities
Serve as the trusted advisor to the MD, understanding their strategic goals and aligning our services to support those outcomes
Facilitate regular executive-level reviews, performance updates, and strategic planning sessions to deliver to Market the Customer ambitions
Proactively identify opportunities to add value and drive business impact for the market and the customer function
Develop and execute tailored customer focused success plans for the MD, ensuring alignment with country-level KPIs and business priorities
Monitor and report on success metrics, adoption rates, and satisfaction levels
Anticipate risks and implement mitigation strategies to ensure continued success
Act as the bridge between the MD and the Customer team, ensuring clear communication and alignment
Collaborate with the customer service team to resolve escalations, improve service delivery, and implement feedback loops
Advocate for the MD’s needs internally, influencing product, operations, and support teams
Deploy special projects and initiatives that will align to customer function strategy and promises
Ensure timely and high-quality execution of services and support
Drive continuous improvement initiatives based on feedback and service performance data
Maintain detailed documentation of interactions, plans, and outcomes
Understand the country-level goals and ensure all services and support align with those objectives
Ensure the market sees measurable value from the partnership
Build a strong, trusted relationship with the MD based on transparency, reliability, and results
Position the Customer Success Manager as a strategic advisor, not just a service liaison
Act as the voice of the MD and market within the customer function organization, ensuring alignment with expectations
Facilitate smooth coordination between the market and the team to resolve issues quickly and effectively
Monitor service KPIs and drive continuous improvement initiatives
Identify potential risks to satisfaction, adoption, or performance early and implement mitigation strategies
Surface opportunities for innovation, efficiency, or added value based on feedback and market trends
Gather and synthesize feedback from the market to inform product, process, or service improvements
Advocate internally for changes that will enhance the MD’s experience and outcomes
Qualification
Required
Market experience / knowledge
Customer or Repair background
Collaborative and communicative
Problem solver
Can translate strategy into action, driving projects and plans to ensure completion and succession
Stakeholder management, able to operate across leadership teams and functions
Passionate about transforming Customer experience across Dyson
Preferred
Knowledge of Distributors for fast growing markets is advantageous
Benefits
401K with up to a 4% match
Company paid Life Insurance and AD&D
Flexible Savings Account (FSA) and Health Savings Account (HSA)
Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
Pre-tax Commuter Benefits (applicable areas only)
Generous Child Care Leave Program
Wellness Program
Employee Assistance Program
Dyson Product Discounts
Multi-Level Healthcare Coverage Options
Vision & Dental Coverage
Company paid Short-Term and Long-Term Disability
Company
Dyson
Dyson is a global technology company that designs iconic reinventions that work, perform and look very different.
Founded in 1993
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Hanno Kirner
Chief Executive Officer
James Rowan
Chief Operating Officer
Recent News
2026-01-05
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