Nmble Hiring Solutions · 1 day ago
Customer Care Specialist
Jacksonville, FL
Full-time
Onsite
Entry Level
$50K/yr - $55K/yr
1+ years expNmble Hiring Solutions is seeking a Customer Care Specialist to deliver responsive, empathetic support to customers across phone, email, and chat. This role focuses on ensuring a smooth customer experience by resolving issues and supporting the company's e-commerce platform.
Responsibilities
Respond to customer inquiries with professionalism and empathy
Troubleshoot issues and escalate complex cases as needed
Maintain accurate records of all interactions
Assist customers in navigating the e-commerce website
Stay up to date on products, systems, and tools
Collaborate with teammates and other departments to solve problems
Identify recurring issues and suggest process improvements
Take initiative to meet performance goals and adapt to change
Qualification
Required
1–2 years of customer service experience (retail, call center, or support)
Strong communication, organizational, and problem-solving skills
Proficiency with basic computer systems; CRM experience a plus
Team-oriented, adaptable, and eager to learn
Preferred
Associate degree preferred
Optometry industry experience a plus!
Company
Nmble Hiring Solutions
At Nmble Hiring Solutions, we specialize in connecting top talent with leading companies through freelance, contract, consulting, and direct hire solutions.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Gavan Leatham
Co-Founder
Amy Knox
Founder
Company data provided by crunchbase