HTC Global Services · 16 hours ago
Epic Ancillary Application Analyst
United States
Full-time
Remote
Senior Level
5+ years expHTC Global Services is seeking an Epic Ancillary Applications Analyst who will play a key role in delivering expert-level design, build, configuration, optimization, and support across Epic Ancillary applications. The analyst will serve as a subject matter expert, ensuring system performance and workflow optimization while collaborating with clinical and technical teams.
Information TechnologyInsuranceSoftware
Responsibilities
Lead the design, configuration, and optimization of assigned Epic Ancillary applications (Radiant, Cupid, Beaker, and/or Willow) to support accurate, efficient clinical and operational workflows
Build and maintain application components such as procedure records, order transmittal logic, charge capture configuration, preference lists, and test or medication workflows
Translate client operational requirements into scalable Epic build solutions that improve accuracy, efficiency, and compliance
Ensure build consistency and integration between ancillary systems and core Epic modules, including Orders, ClinDoc, and ADT
Evaluate and implement new Epic features, participating in release assessments, build impact reviews, and change control processes
Document build specifications, design decisions, and testing results in accordance with AMS governance standards
Provide advanced L2/L3-level support for ancillary Epic applications across multiple AMS clients
Troubleshoot complex cross-module issues, including order transmission, charge capture, and result routing across ancillary workflows
Maintain application stability, perform proactive monitoring, and implement optimizations to improve end-user satisfaction and performance
Participate in upgrade readiness planning, regression testing, and version migration efforts
Manage incident and request queues within AMS SLAs, ensuring timely and thorough resolution
Support integration validation between Epic and third-party systems (PACS, LIS, Pharmacy Automation, or CVIS)
Serve as the Epic Ancillary SME, offering guidance on build standards, workflow design, and module-specific best practices
Provide product insight regarding Epic’s Ancillary roadmap, capabilities, and limitations to inform client decision-making
Collaborate with clinical, imaging, laboratory, and pharmacy stakeholders to align configuration with operational needs and compliance standards
Contribute to RFP responses, solution design sessions, and new business development by lending expert-level ancillary application insight
Support expansion and optimization initiatives that align with client growth and service line expansion goals
Partner with Epic AMS Leads, Project Managers, and cross-module analysts (Orders, ClinDoc, MyChart, etc.) to deliver seamless AMS service and integration
Participate in governance and client review meetings, presenting issue trends, system performance metrics, and enhancement opportunities
Mentor and guide junior analysts to strengthen the AMS team’s technical depth and service consistency
Contribute to internal AMS toolkits, reusable configuration templates, and playbooks that drive delivery efficiency
Qualification
Required
Bachelor's degree in Information Systems, Computer Science, Clinical Laboratory Science, Radiologic Technology, Pharmacy, or related field (or equivalent experience)
Minimum 5+ years of Epic build, support, and optimization experience within one or more ancillary modules (Radiant, Cupid, Beaker, Willow)
Active Epic certification(s) in one or more ancillary applications required, such as Radiant, Cupid, Beaker, etc
Deep understanding of ancillary workflows and integration points with clinical and operational Epic modules
Proven experience in order routing, result reporting, charge capture, and interface troubleshooting
Strong analytical, problem-solving, and documentation skills with attention to detail
Ability to manage multiple clients, priorities, and environments in a consulting or AMS model
Excellent communication and collaboration skills across technical, operational, and clinical teams
Experience supporting Epic upgrades, version releases, and cross-application optimization initiatives
Preferred
Additional certifications in Orders or ClinDoc preferred
Benefits
Group Health (Medical, Dental, and Vision)
Paid Time Off
Paid Holidays
401(k) matching
Group Life and Disability insurance
Professional Development opportunities
Wellness programs
A variety of other perks
Company
HTC Global Services
HTC Global Services Inc., is a global provider of Information Technology and Business Process Services and Solutions.
10001+ employees
H1B Sponsorship
HTC Global Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (361)
2024 (367)
2023 (440)
2022 (314)
2021 (227)
2020 (438)
Funding
Current Stage
Late StageTotal Funding
$1.2MKey Investors
Michigan Economic Development Corporation
2024-12-10Grant· $1.2M
Leadership Team
Gunasekaran Nadar
CHIEF FINANCIAL OFFICER
Girish Arora
Vice President, Financial Services and Insurance
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