Catholic Charities Diocese of Des Moines · 1 day ago
Program Manager, Shelter and Housing
Des Moines,IA,US
Full-time
Onsite
Mid, Senior Level
3+ years expCatholic Charities Diocese of Des Moines is dedicated to empowering individuals and strengthening families through vital programs. The Program Manager, Shelter and Housing is responsible for managing the Emergency Family Shelter, ensuring service quality, regulatory compliance, and building community partnerships to enhance services for families in need.
Non Profit
Responsibilities
Provide comprehensive management of the Emergency Family Shelter and any subsequent housing programs, including fiscal management, operations, administration, staffing, and quality practices of the program
Promote a positive, cooperative work environment, aligned with organizational values, while ensuring a safe, supportive residential setting for clients. Respond to client crises or critical incidents as needed, providing leadership and support to staff in managing complex situations
Under the direction of the Director of Programs, ensure program and service compliance with licensing, accreditation, state and federal standards, and other appropriate regulatory or professional requirements
Identify opportunities for new or existing program development expansion. Assist with research, feasibility studies, and analysis related to the identification and development of new programs, new services within existing programs, or other endeavors. Collaborate with other Program Managers to assess needs and define gaps, ensure program goals are designed and implemented, and that programs are working together where appropriate to support the achievement of strategic initiatives
Identify and participate in partnership building activities to increase collaboration with communities and various stakeholders
Lead Performance Quality Improvement (PQI) for the Emergency Family Shelter and related housing programs. Work with staff to develop a systematic, formal approach to the analysis of program activities and efforts to improve quality performance. Develop and implement strategies for measuring program/organizational performance, conducting data analysis, and reporting outcomes data in support of Council on Accreditation (COA) processes and compliance
Manage program budget, billing, invoices, and other fiscal needs. Coordinate, communicate, and prepare timely submission of program bills and invoices. Review monthly financials. Assist Director of Programs with Fiscal Year Budgets for Emergence Family Shelter and related housing programs
Author and/or assist in writing grant applications to include corporate/foundation grants, government grants and contracts, requests for proposals, and other opportunities
Work with Community Relations Manager in coordination of volunteers, orientation, training and stewardship
Serve on the Leadership Council team and work with other Program Managers to ensure efficient collaboration with all programs in the delivery of quality services. Attend regular staff meetings, team meetings, and supervision meetings
Participate in continued training as required
Perform other duties as assigned
Qualification
Required
Bachelor's Degree in Human Services, Public Administration, or related field; 3+ years related job experience and/or training; or equivalent combination of education and experience
2+ years' experience working with the homeless or other vulnerable populations required, preferably in a residential setting
2+ years' experience in a supervisory role, including ability to train employees and build a cooperative team culture
Solid knowledge of human and social service programs and practices
Knowledge of management principles and practices
Knowledge of budgeting and fiscal management principles
Knowledge of contracts and grants preparation and management
Demonstrated skills in program planning and implementation
Ability to analyze and interpret policies, contractual language, and financial reports
Excellent verbal and written communication skills
Ability to effectively present information and respond professionally to inquiries from clients, regulatory agencies, and members of the community
Ability to communicate effectively and diplomatically
Excellent interpersonal skills
Ability to establish relationships and maintain good judgment and boundaries when handling various personalities, cultural backgrounds, age groups, and different personal practices or beliefs
Strong organizational skills
Ability to work under pressure and manage multiple priorities in a fast-paced environment, while dealing with a constant influx of problems and interruptions
Demonstrates initiative and creativity in the identification of solutions to problems
Proficiency in Microsoft Office Suite and related software
Ability to learn program specific software applications
May require on-call coverage assistance including nights, weekends, and holidays, with availability to respond to emergency calls, including urgent shelter staff consultation and facility-related needs
Some travel may be required
Must have a valid driver's license and be able to successfully pass Motor Vehicle Record check
Must provide own transportation, meeting auto insurance coverage requirements, with mileage reimbursement provided
Ability to pass a criminal background screening, including Child and Dependent Adult Abuse registry check is required
Compliance with Safe Environment training and monthly bulletins
Must maintain absolute confidentiality of information, written or verbal, according to policy and legal requirements
Attend staff meetings, community meetings, approved seminars, agency trainings/retreats, and professional conferences
Possess a strong commitment to the mission of Catholic Charities including the understanding of Catholic Social Teaching and ability to demonstrate the philosophy and values of the agency
Preferred
Master's Degree preferred
Benefits
Generous vacation and sick pay
14 paid holidays
Paid Parental Leave
Tuition Reimbursement
Comprehensive benefits including Medical, Dental, Vision, and Flex Spending Plans
Employer-paid Life Insurance and Long-Term Disability Insurance
403(b) retirement plan with employer matching
Company
Catholic Charities Diocese of Des Moines
Catholic Charities, Diocese of Des Moines provides food aid, shelter, counseling, support services, and assistance for refugees.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase