West Bend Insurance Company · 1 day ago
Claims Manager - Workers Compensation
US-WI-West Bend
Full-time
Hybrid
Mid, Senior Level
$109K/yr - $137K/yr
7+ years expWest Bend Insurance Company is recognized as a top workplace and is committed to fostering a culture of belonging and professional growth. As a Claims Manager, you will lead the Workers' Compensation team, driving operational excellence and delivering exceptional service while mentoring professionals and influencing strategy.
Financial Services
Responsibilities
Manage a team of indemnity professionals handling Worker’s Compensation claims in multiple jurisdictions
Oversee the investigation, handling, and settlement of all claims assigned to the team
Provide advice and direction to claim representatives
Responsible for the selection, training, development, and performance of personnel as well as performance reviews, salary adjustments, and promotions
Analyze data and reports to understand opportunities and share team results
Demonstrate core company values
Support the philosophies of Claims Leadership
Consistently exhibit a high level of customer service and adherence to department audit guidelines
Participate and/or lead projects and initiatives as needed
Recognize opportunities for efficiency and improvement
Qualification
Preferred
7+ years of indemnity claim adjusting experience
Experience managing multi-jurisdictional claims, with preferred states: WI, IA, MI, IN, VA, AZ
3 years of leadership experience
Proficiency with computers and current technology
Interpersonal skills
Oral and written communication skills
Time management and organizational skills
Customer service skills
Negotiation and problem-solving skills
Conflict resolution skills
Independent decision-making ability
Ability to lead, mentor and develop personnel
Bachelor's degree in Business, Insurance or related field
Associate in General Insurance designation
Associate in Claims designation
CPCU coursework or other continuing education
Licensed in jurisdictions where required
Benefits
Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance
Company
West Bend Insurance Company
For more than 130 years, West Bend has been a trusted provider of insurance products, serving the diverse needs of business, home, and automobile owners.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dave Ertmer
Sr. Vice President & Chief Operating Officer
Company data provided by crunchbase