Herzing University · 1 day ago
IT Operations Admin II
Brookfield, Wisconsin, United States
Full-time
Onsite
Mid Level
$25.60/hr - $34.63/hr
3+ years expHerzing University is an educational institution seeking an IT Operations Admin II. The role involves supporting the university's technology needs, maintaining technology services, and providing assistance to students, faculty, and staff in a variety of IT-related tasks.
EdTechHigher EducationUniversities
No H1B
Responsibilities
Support and assist technology usage for students, faculty, and staff, enhancing the campus's educational environment
Execute daily, weekly, monthly, and annual maintenance, system upgrades, and security protocols
Participate in the development and execution of campus IT roadmaps, including projects and ongoing service enhancements
Ensure smooth operations of all campus networked devices, including computers, printers, copiers, and telephony systems
Adhere to established processes for managing hardware, software, and systems configurations
Maintain and track IT hardware, software, and facility equipment inventory
Provide timely and efficient technical support to students, faculty, and staff through both the IT ticketing system and phone support
Log, research, and accurately resolve end-user issues, ensuring adherence to Service Level Agreements (SLAs)
Assist users in troubleshooting a wide range of issues, including hardware, software, and network connectivity
Qualification
Required
High School diploma required, an Associate's degree in an IT related field preferred
At least 3 years of experience in technology support role required, at least 5 years preferred
Preferred
Certifications preferred in A+/Network+ Certification and/or any Microsoft Certified Associate preferred
Experience working in K-12 or higher education industry preferred
Benefits
Tuition waiver and reimbursement program
Health insurance
Paid time off
Retirement savings plan
Company
Herzing University
Herzing University provides students with career-oriented classes, flexible scheduling, and supportive faculty and staff.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$6MKey Investors
U.S. Department of EducationU.S. Department of Labor
2024-10-08Grant· $2.7M
2023-12-04Grant· $1.8M
2022-01-27Grant· $1.5M
Leadership Team
Jarvis Racine
Vice President Strategic Partnerships, Workforce Development, Government Affairs
Clay Gillespie
Chief Marketing & Admissions Officer
Recent News
Seattle TechFlash
2025-04-04
BizTimes - Milwaukee Business News
2024-10-26
Company data provided by crunchbase