TwelveLabs · 2 days ago
Staff Forward Deployed Engineer
United States
Full-time
Remote
Senior Level, Lead/Staff
5+ years expTwelveLabs is pioneering the development of cutting-edge multimodal foundation models that comprehend videos like humans do. The role involves leading end-to-end deployments of video AI systems in Media & Entertainment, Sports, and Advertising, translating real-world video data and business requirements into production systems.
Generative AIInformation TechnologySoftwareVideo
Responsibilities
Design and ship production systems around our video foundation models, owning integrations with media infrastructure, video processing pipelines, data provenance, reliability, and on-call readiness across content workflows
Lead discovery and scoping from pre-sales through deployment, translating ambiguous workflow needs into hypothesis-driven problem framing, system requirements, and an execution plan with measurable business outcomes
Build in large-scale video environments where performance optimization, cost efficiency, security controls, and scalability shape architecture, operating procedures, and failure handling
Run evaluation loops that measure model and system quality against workflow-specific benchmarks (e.g., search relevance, content accuracy, processing throughput) and use results to drive model and product improvements
Define launch criteria including performance metrics, acceptance benchmarks, and success measures, driving delivery until sustained production impact is demonstrated
Distill deployment learnings into hardened primitives, reference architectures, integration patterns, and benchmark harnesses that scale across Media & Entertainment customers
Qualification
Required
5+ years of software/ML engineering or technical deployment experience with customer-facing ownership in Media & Entertainment, Sports, Advertising, or video-centric industries
Owned customer AI/ML deployments end-to-end from scoping through production adoption, improving them through evaluation design, error analysis, and iterative refinement that tightens acceptance criteria over time
Deep understanding of video workflows, video workloads, and media infrastructure including video processing pipelines, content management systems, CDNs, and high-volume data architectures
Strong infrastructure and systems engineering skills with experience building scalable, reliable systems that handle large-scale video processing and storage requirements
Communicate clearly across creative, technical, research, and executive audiences, translating technical tradeoffs into business impact, risk posture, and measurable outcomes with credibility
Apply systems thinking with high execution standards, consistently turning failures, escalations, and production issues into improved operating standards and repeatable deployment playbooks
Benefits
An open and inclusive culture and work environment.
Work closely with a collaborative, mission-driven team on cutting-edge AI technology.
Full health, dental, and vision benefits
Extremely flexible PTO and parental leave policy. Office closed the week of Christmas and New Years.
VISA support where applicable
Company
TwelveLabs
The world's most powerful video intelligence platform for enterprises.
11-50 employees
H1B Sponsorship
TwelveLabs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (4)
Funding
Current Stage
Early StageTotal Funding
$107.12MKey Investors
Firstman StudiosNaver VenturesRadical Ventures
2025-10-10Corporate Round
2025-06-09Series Unknown
2024-12-12Series A· $30M
Leadership Team
Jae Lee
Founder & CEO
Recent News
Index Ventures
2026-01-06
2025-12-05
intelcapital.com
2025-12-05
Company data provided by crunchbase