Vinebrook Technology · 20 hours ago
Information Technology Support Specialist
Boston, MA
Full-time
Onsite
Entry, Mid Level
2+ years expVinebrook Technology is seeking a fulltime IT Support Specialist to provide excellent support and management of customer environments. The role involves fielding issues and requests from customer IT personnel and end-users, while working closely with a team of IT specialists to ensure effective resolution and customer satisfaction.
Cloud ComputingDevOpsIT InfrastructureSaaS
Hiring Manager
Emily Finney
Responsibilities
Triage tickets per specified severity levels
Refer/ escalate customer issues to the appropriate level of support, as needed
Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required
Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs)
Perform account management services – User Account creates/disables/terminations/name changes, etc
Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs
Supporting end-users by diagnosing and resolving computer hardware, network, and application issues
Assist with cross-training of other team members, as needed
Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations
Perform other tasks as assigned by management
Qualification
Required
ITIL v4 Foundation (Required)
Mac OS: 2 years + (Required)
Kanji/ JAMF: 2 years+ (Required)
OKTA: 2 years+
Windows: 2 years + (Required)
Slack/ Teams/ Collaboration Tools: 2 years (Required)
Microsoft 365: 2 years (Required)
CompTIA A+, Network+, Security+ (Required)
2-3 years in a technical support role
Experience providing customer support
Experience using ITSM and Monitoring toolsets
Preferred
Microsoft MTA (Preferred)
Google IT Support Professional (Preferred)
MS Intune: 2 years (Preferred)
Associate's degree (Preferred)
Experience in 24x7x365 Managed Services preferred
On-site IT Service Experience preferred
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Company
Vinebrook Technology
Vinebrook Technology offers cloud computing, SaaS, DevOps, wireless networking, security, and managed IT services.
51-200 employees
H1B Sponsorship
Vinebrook Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase