Green Dot Corporation · 2 days ago
Remote - Professional 4, Dispute Operations
United States
Full-time
Remote
Mid, Senior Level
$81K/yr - $122K/yr
5+ years expGreen Dot Corporation is evolving to a new and permanent 'Work from Anywhere' model to enhance remote work. They are seeking a Data-Driven Dispute Risk Analyst to leverage analytics for identifying and mitigating risks in dispute resolution processes while ensuring compliance and operational excellence.
FinanceFinancial Services
No H1B
Responsibilities
Continuously monitor dispute case data to identify emerging trends and patterns
Compare current dispute volumes, types, and outcomes against historical benchmarks to detect variances that may signal operational or regulatory risks
Use predictive analytics and statistical tools to forecast potential risk areas and proactively address them
Identify ways of leveraging artificial intelligence (AI) to enhance our analytics and automate the detection of emerging trends and streamline root cause analysis
Analyze operational workflows and dispute resolution processes to spot gaps or inefficiencies exposed by new trends
Collaborate with business units to ensure that process changes are implemented to close identified gaps and improve dispute handling consistency
Perform root cause analysis on dispute cases and operational issues to identify underlying factors contributing to recurring problems and recommend targeted solutions
Log all identified issues, including root causes and outcomes, in a structured format for future analysis and reporting
Maintain detailed records of dispute case resolutions, including supporting documentation and decision rationale, to ensure transparency and compliance
Track and report on key dispute metrics such as grant, denial, recovery and overturn rates. Use these metrics to benchmark performance, identify areas for improvement, and support executive decision-making
Ensure all dispute handling activities comply with internal policies and external regulations (e.g., Reg E)
Stay updated on regulatory changes and best practices, adjusting processes and controls as needed
Prepare regular reports summarizing dispute trends, operational gaps, and key metrics for management and stakeholders
Communicate findings and recommendations clearly to drive process improvements and risk mitigation strategies
Collaborate across teams, leverage specialized tools (e.g., Salesforce, Quavo, Visa Resolve Online), and support ongoing training and QA reviews to maintain high standards in dispute resolution
Qualification
Required
5+ years of experience in financial analysis, dispute resolution, risk management, or banking operations
Experience with electronic payments, chargebacks, or regulatory compliance (e.g., Reg E) is highly valued
Proficiency in data analysis tools and statistical software (Excel, SQL, Tableau, or similar platforms)
Experience with case management systems (e.g., Quavo, Salesforce, Visa Resolve Online) and familiarity with payment processing systems
Use of AI-powered platforms to analyze large volumes of data and identify patterns that may signal operational or regulatory risks
Ability to conduct root cause analysis, interpret complex data sets, and forecast risk trends using predictive analytics
Strong understanding of regulatory frameworks governing dispute resolution (Reg E, PCI-DSS, Fair Credit Billing Act, BSA/AML)
Demonstrated ability to ensure compliance with internal policies and external regulations, and to stay current on regulatory changes
Excellent written and verbal communication skills for reporting findings, presenting recommendations, and collaborating across teams
Ability to translate complex analytics into actionable insights for both technical and non-technical stakeholders
Experience working cross-functionally with business units, compliance, legal, and customer service teams
Proven track record of driving process improvements and implementing operational changes based on data-driven insights
Experience in quality assurance, workflow analysis, and continuous improvement initiatives
High attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced, deadline-driven environment
Adaptability, resilience, and a proactive approach to problem-solving
Commitment to transparency, ethical standards, and maintaining confidentiality
Preferred
Bachelor's degree in Finance, Accounting, Business Administration, Data Analytics, or a related field is strongly preferred
Advanced degrees (e.g., MBA, MS in Analytics) or relevant certifications (such as Certified Fraud Examiner, Accredited ACH Professional, or Accredited Payments Risk Professional) are advantageous
Company
Green Dot Corporation
About Green Dot Green Dot Corporation (NYSE: GDOT) is a financial technology platform and registered bank holding company that builds banking and payment solutions to create value, retain and reward customers, and accelerate growth for businesses of all sizes.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$98MKey Investors
Sequoia Capital
2024-09-06Post Ipo Debt· $65M
2010-07-22IPO
2009-11-01Private Equity
Leadership Team
Dave Harden
Chief Technology Officer
Chris Ruppel
President
Recent News
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