Williams Plumbing / Williams Civil Construction · 10 hours ago
Customer Service Representative
Belgrade, MT
Full-time
Onsite
New Grad, Entry Level
$20/hr - $22/hrWilliams Plumbing is the best plumbing and HVAC service team in the Gallatin Valley, and they are seeking a Customer Service Representative to be the first point of contact for valued customers. The role involves handling service calls, ensuring a top-of-the-line customer experience, and documenting information in their software system.
ConstructionHeating Ventilation and Air Conditioning (HVAC)Service Industry
Responsibilities
Answer and dictate customer calls. When a customer calls with a service issue, you'll be ready to listen and engage by asking questions to uncover the root of their problem
Ensure a top-of-the-line customer experience by working efficiently and gathering detailed and accurate information to document in our HVAC/Plumbing software system, ServiceTitan - must be computer savvy
Qualification
Required
Enjoy helping customers in a friendly and professional way - when a customer is upset you remain calm and ensure they are taken care of
Attentive listener that is able to problem-solve and quickly assess and prioritize calls
Experience and confidence in customer service - exposure to the plumbing industry is a strong plus but not required
Able to work independently in a team setting
Must be computer savvy
Benefits
Medical Insurance
Dental & Vision
Employer 401(k) match up to 8% (based on company profitability)
Paid Time Off and 6 Paid Holidays
Company Paid Life Insurance and Employee Assistance Program
Accident, Short Term Disability, Long Term Disability
Pet Insurance
Referral Bonuses
Williams Academy: In-person training events, access to over 60 online courses, ongoing professional development opportunities
Co-workers committed to teamwork, individual responsibility, and success
Company Events (Archery Tournament, Golf Tournament, and more!)
Opportunity to live and play in the “Last Best Place”
Perks include discounted gym memberships and savings on dog daycare and boarding
Company
Williams Plumbing / Williams Civil Construction
For over forty years and counting, Williams has provided the Northwest with first-class plumbing, civil construction, HVAC, engineering, fabrication, and service.
Founded in 1979
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Quin Williams
CEO
Company data provided by crunchbase