Wisler Plumbing, Heating, Cooling, & Electric · 14 hours ago
Customer Care Representative
Rocky Mount, VA
Full-time
Onsite
New Grad, Entry Level
$17/hr - $21/hr
0+ years expWisler Plumbing, Heating, Cooling & Electric is a company committed to integrity and accountability, serving the Roanoke area since 1986. They are seeking a Customer Care Representative to handle inbound and outbound customer calls, schedule service appointments, and ensure customer satisfaction through quality control.
Wholesale
Responsibilities
Answer inbound customer calls and book service appointments using scripts
Make outbound calls to existing clients to schedule routine maintenance
Accurately enter customer and job details into the system
Perform quality control calls as needed to ensure customer satisfaction
Maintain a 90% booking ratio on incoming calls and meet call volume expectations (minimum 5 hours per day on the phone and 25 outbound calls per day)
Qualification
Required
High school coursework required
Strong communication skills
Attention to detail
Customer-focused mindset
Must pass a background check
Must pass a drug test
Preferred
Tobacco-free candidates are preferred
Benefits
Medical
Dental
Vision
401(k) Matching
PTO
Paid Holidays
Tuition Reimbursement
Employee Discounts
Volunteer Programs
Company
Wisler Plumbing, Heating, Cooling, & Electric
Wisler Plumbing & Air is a family-owned company serving the Franklin County, Roanoke , and the Smith Mountain lake area since 1986.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase