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North Lawndale Employment Network · 11 hours ago

Bilingual Supportive Services Navigator

Chicago, IL

Part-time

Onsite

New Grad, Entry Level

North Lawndale Employment Network is a comprehensive workforce development agency dedicated to advancing the economic outcomes of the community’s residents. The Bilingual Supportive Services Navigator will act as a liaison between participants and external partner agencies, providing support and resources to ensure successful career retention and engagement with employers.

Non Profit

Responsibilities

Conduct intake assessments and ongoing check-ins with Spanish-speaking employees to identify needs and develop individualized support plans

Provide direct services such as transportation supports, grocery stipends, housing stabilization referrals, appointment scheduling, and benefits navigation

Maintain strong, confidential, and trust-based relationships with employees

Connect employees to internal NLEN services including financial literacy, GED/ESL programs, banking enrollments, counseling/wellness services, coaching, and workforce advancement opportunities

Identify external community resources for housing assistance, food security, utility supports, childcare, and crisis assistance

Conduct timely follow-up to ensure referrals result in successful outcomes

Serve as the primary bilingual liaison between NLEN and Fillmore Linen Service, supporting HR, supervisors, and employees

Provide Spanish–English interpretation for meetings, orientations, onboarding conversations, and supervisor communication

Participate in monthly case reviews and contribute observations about emerging needs and trends

Document all supportive service interactions, referrals, and outcomes using Airtable, consistent with NLEN data quality standards

Maintain accurate, timely records to support tracking of NLEN KPIs, including retention, stability outcomes, and wraparound service counts

Generate reports and summaries for the Manager of Community Initiatives & Retention to inform program improvement, employer engagement, and funding requirements

Qualification

Case management experienceBilingual Spanish/EnglishAirtable proficiencySocial servicesCommitment to community empowermentInterpersonal skillsOrganizational skillsCommunication skillsMaintain confidentiality

Required

Bilingual Spanish/English (oral and written)

Experience in supportive services, case management, or community resource navigation

Strong interpersonal skills and ability to work effectively with diverse individuals, including immigrants and multilingual communities

Comfort working independently at an employer site

Strong organizational and communication skills

Ability to maintain confidentiality and demonstrate sound judgment

Commitment to NLEN's mission of employment equity and community empowerment

Preferred

Experience using Airtable or other case management databases

Knowledge of Chicago's social service landscape and public benefits systems

Background in workforce development, social services, or community outreach

Company

North Lawndale Employment Network

NLEN assists North Lawndale residents through innovative employment initiatives that lead to economic advancement.

Founded in 1999

Chicago, Illinois, USA

11-50 employees

http://www.nlen.org/

Funding

Current Stage

Early Stage

Total Funding

$0.77M

Key Investors

Jackson

2023-12-05Grant· $0.77M

Leadership Team

Brenda Palms

Chief Executive Officer

Chasda Martin

Chief Strategy Officer (CSO)

Company data provided by crunchbase