TEMO, INC. · 2 days ago
Showroom & Customer Support Representative
Clinton Twp, MI
Full-time
Onsite
Entry, Mid Level
2+ years expTEMO, Inc. is a leading manufacturer of outdoor living solutions with over 50 years of experience. They are seeking a Customer Experience Specialist to provide exceptional service across multiple channels, including the showroom and call center, while ensuring efficient customer interactions and scheduling.
Building MaterialCommercialManufacturing
Responsibilities
Handle and route all incoming customer calls, ensuring they are directed to the appropriate personnel
Welcome customers in our showroom, call all new customer inquiries, proactively identify customer needs, and take steps to ensure a positive experience
Coordinate and schedule appointments to ensure sales representatives’ routes are efficient and organized
Respond to customer inquiries across multiple platforms, including phone, email, social media, and chat, in a timely and professional manner
Provide general administrative support to the team
Perform other duties as assigned
Qualification
Required
At least 2 years' experience as a customer experience specialist, or a similar call center role, and/or lead generation role
Strong verbal and written communication skills
Experience speaking to customers in person and via telephone is a must
Ability to multitask and manage schedules effectively
Proficiency in ERP, CRM systems, and Microsoft Office Suite
Preferred
An associate degree in marketing, communications, advertising, business management, or in a related field desired
Knowledge of home improvement products and services preferred
Company
TEMO, INC.
TEMO, INC. is a building materials company based out of 20400 Hall Rd, Clinton Township, Michigan, United States.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Cheryl Troppens
Chief Financial Officer
Recent News
Company data provided by crunchbase