Quarterhill Inc. · 23 hours ago
IT Associate
Texas, United States
Full-time
Hybrid
Entry Level
2+ years expQuarterhill Inc. is seeking an IT Associate to provide technical assistance and support for users at all levels, both onsite and remote. The role involves administering help desk support, resolving technical issues, and maintaining user accounts and equipment inventory.
Responsibilities
Provide technical assistance and support for all incoming queries and issues related to computer systems, software, and hardware
Install, test and configure new workstations, peripheral equipment and software
Respond to email messages, teams messages, and ticketing system for customers seeking assistance
Ask questions to determine nature of problem
Walk customer through problem-solving process
Run diagnostic programs to resolve problems
Install computer peripherals for users
Follow up with customers to ensure issue has been resolved
Gain feedback from customers about computer usage
Take ownership to monitor and respond quickly and effectively to requests received through the IT helpdesk and Central Support for escalations
Modify configurations, utilities, software default settings, etc. for the local workstation
Maintain inventory of all equipment, software and software license
Administer user accounts in Active Directory, 3rd party applications as well as internal applications
Monitor and review alerts generated within Microsoft Defender Security Center
Perform initial classification of alerts to identify false positives, benign events, or legitimate threats
Investigate alert details including process trees, file paths, device information, user context, and behavioral indicators
Execute basic automated response actions such as isolating a device, collecting investigation packages, or running antivirus scans
Document initial findings and escalate high-severity or suspicious cases to Level 2/Incident Response teams following established playbooks
Track and verify alert resolution status to ensure no outstanding or unassigned incidents remain
Identify patterns in recurring alerts and report potential misconfigurations or tuning opportunities
Qualification
Required
Ability to triage and understand highly technical software and hardware problems
Very well organized and has an ability to prioritize and coordinate multiple issues concurrently
Excellent ability to communicate (verbally and written) as this position will communicate directly with end users
Maintains regular and predictable attendance for assigned shift
Must be able to lift equipment up to 40lbs on a regular basis
High school Diploma or equivalent required
Two or more years working in a Support Services/Help Desk environment required
Windows 10, Windows 11, Pro and Enterprise versions
Windows Server 2012, Windows Server 2016, Windows Server 2019
Windows 2016 & 2019 Active Directory User Admin
Office 365 User Administration
Azure User Administration
MS Intune Mobile Device Administration
MS MFA User Administration
MS Exchange User and Groups Administration
MS Entra User Administration
MS Office 2016, MS Office 365 (Word, Excel, PowerPoint, OneNote, Outlook, Publisher)
ServiceNow Ticketing Knowledge
PaloAlto Global Protect VPN Support Knowledge
Beginner knowledge Cisco networking hardware
Some Call Center Experience a must
Understanding of PCI and SOC concepts
Beginner knowledge of PowerShell scripting
Microsoft Defender
Benefits
Paid days off ( i. e. vacatio n, sick days, bereavement leave)
Health and Dental plans
Retirement plans
Employee and Family Assistance Program (EFAP)
Employee referral program
Company
Quarterhill Inc.
Driving the future of transportation further, faster, smarter.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase