Explora Journeys · 2 days ago
Business Relationship Lead - Central East
United States
Full-time
Remote
Mid, Senior Level
2+ years expExplora Journeys is a luxury travel company seeking a Business Relationship Lead for the Central East region. The role involves achieving commercial objectives, leading strategic accounts, and collaborating with cross-functional teams to enhance brand visibility and loyalty.
HospitalityTourismTravel
No H1B
U.S. Citizen OnlyHiring Manager
Isabella Mermersky
Responsibilities
Lead and manage defined Go-to-Market strategy for assigned region in terms of key accounts and business development initiatives. Implementation of all sales plans, strategies as defined by leadership
Develop best in class relationships that shift share and grow partner loyalty to achieve and exceed KPIs through a focused communication plan
Exceed overall gross and net revenue goals as set by leadership
Executive business review meetings and leverage performance data to support revenue generation
Manage with leadership and the Global Trade Marketing Leader all cooperative marketing plans, ROI and regular partner performance reviews, QBRs against targets. Lead any Pay for Performance plans with partners
Promote group, incentive and charter business from assigned accounts
Manage assigned budget and Forecast Process with an expert understanding of channel mix and acquisition cost impact
Effectively utilize all Sales tools, to include Salesforce, Power BI, GoToWebinar/Meeting, E-Learning etc
Maintains brand and product visibility by participating in the appropriate trade partner events
Deliver high caliber training using all tools available
Embrace and professionally execute educational visits
Creates a culture of success, collaboration and ongoing business goal achievement across peers, accounts and brand teams. Maintain high levels of customer service for both internal and external stakeholders
Acts as a role-model for brand values as an ambassador and broader corporate citizen
Demonstrates Crisis Management expertise and reliability
Qualification
Required
2-10 years of hospitality sales experience
Candidate must be located in Illinois ideally in the city of Chicago
Proven track record in luxury travel industry related sales and revenue growth
Stellar professional reputation. Highly personable, trusted, with respected and established credibility
Excellent sales network. known contact base and high knowledge of partners / key accounts in region
Strong planning, organizational and budgeting skills
Proactive problem solver and opportunity seeker based on fact and results
Strong negotiator who sells on value not price. Understands when to say 'no' to get to a 'yes'
Effective and persuasive communication skills – excellent at presenting to small and large audiences
Possesses the 'Art of Listening and Knowledge Exchange'
Command of spoken and written local language and English
Technically fluent and capable with reservation and CRM platforms
US Passport or US Permanent Resident
Preferred
luxury cruise industry experience a plus
Versonix and SalesForce skills an advantage
Company
Explora Journeys
Explora Journeys is a luxury cruise line that offers an all-inclusive ocean journey for its customers.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
The Orlando Sentinel
2025-12-15
South Africa Today
2025-12-12
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