Williams · 2 hours ago
Customer Service Representative
Belgrade, Montana, United States
Full-time
Onsite
New Grad, Entry Level
$20/hr - $22/hrWilliams is a leading plumbing and HVAC service team in the Gallatin Valley, and they are seeking a Customer Service Representative to be the first point of contact for customers. The role involves handling service calls and ensuring a top-notch customer experience while documenting issues in the company's software system.
EnergyEnergy StorageOil and GasRenewable Energy
Responsibilities
Answer and dictate customer calls. When a customer calls with a service issue, you'll be ready to listen and engage by asking questions to uncover the root of their problem
Ensure a top-of-the-line customer experience by working efficiently and gathering detailed and accurate information to document in our HVAC/Plumbing software system, ServiceTitan - must be computer savvy
Qualification
Required
Enjoy helping customers in a friendly and professional way - when a customer is upset you remain calm and ensure they are taken care of
Attentive listener that is able to problem-solve and quickly assess and prioritize calls
Experience and confidence in customer service - exposure to the plumbing industry is a strong plus but not required
Able to work independently in a team setting
Must be computer savvy
Benefits
Medical Insurance
Dental & Vision
Employer 401(k) match up to 8% (based on company profitability)
Paid Time Off and 6 Paid Holidays
Company Paid Life Insurance and Employee Assistance Program
Accident, Short Term Disability, Long Term Disability
Pet Insurance
Referral Bonuses
Williams Academy: In-person training events, access to over 60 online courses, ongoing professional development opportunities
Company Events (Archery Tournament, Golf Tournament, and more!)
Opportunity to live and play in the “Last Best Place”
Perks include discounted gym memberships and savings on dog daycare and boarding
Company
Williams
Williams is an energy infrastructure company that provides transport, storage, and delivery solutions for clean energy economy.
Founded in 1908
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$7.6B2025-01-06Post Ipo Debt· $2.75B
2024-08-09Post Ipo Debt· $1.5B
2024-01-02Post Ipo Debt· $2.1B
Leadership Team
Alan Armstrong
President and CEO
Micheal Dunn
Chief Operating Officer
Recent News
MarketScreener
2026-01-06
MarketScreener
2026-01-06
Company data provided by crunchbase