Epos Now · 12 hours ago
Customer Retention Agent
Orlando, Florida, United States
Full-time
Onsite
New Grad, Entry Level
$40K/yr - $45K/yrEpos Now is a market-leading fintech company that supports over 90,000 businesses across 9 countries, aiming to make commerce accessible for everyone. They are seeking a Customer Retention Agent to maintain low customer churn and enhance customer experiences by proactively engaging with customers and addressing their needs.
Cloud ComputingFinanceInformation TechnologySoftware
Responsibilities
Retain customers, contributing the company goal of a 1% churn of customer base
Proactively speak to customers with outstanding debt, to reduce the number of customers owing funds and identifying gaps in process to prevent repeat offenses
Manage all canceled customers and outbound activity. This includes taking ownership of your personal cancellation queue by contacting all customer cancellations within 24 hours, and seeking to reactivate accounts where possible
Use Net Promoter Score results from cancellations to address detractor issues
Answering customers' billing and subscription queries
Maintain a high volume of outbound activity to nurture meaningful relationships with customers, understand customer needs and support business growth
Ensure all customers understand the value of the company’s products and services
Deliver against KPIs in key areas of activity and productivity
Optimize customer experience by effectively utilizing the CRM
Follow all relevant processes and proactively give feedback to improve them
Qualification
Required
Entry-level experience
Confident negotiator
Experienced in account management
Comfortable handling difficult conversations
Tenacious in desire to retain customer business
Ability to proactively contact customers to improve their experience
Ability to manage canceled customers and outbound activity
Ability to use Net Promoter Score results to address detractor issues
Ability to answer customers' billing and subscription queries
Ability to maintain a high volume of outbound activity
Ability to ensure all customers understand the value of the company's products and services
Ability to deliver against KPIs in key areas of activity and productivity
Ability to optimize customer experience by effectively utilizing the CRM
Ability to follow all relevant processes and proactively give feedback to improve them
Benefits
Career progression and increased basic salary achievable by reaching revenue, retention and account reactivation targets.
Earn uncapped commission through our inbound sales approach.
Total of 25 days paid holiday (19 days plus 6 federal holidays).
401k matching.
Health insurance, dental and eye care (Gold, Silver, Bronze).
Company
Epos Now
Epos Now is a leading AI-driven point-of-sale and embedded finance platform.
Founded in 2011
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$63.66MKey Investors
Future Fifty
2024-11-29Debt Financing· $63.66M
2017-02-22Non Equity Assistance
Recent News
2025-11-09
2025-09-15
Company data provided by crunchbase