Seneca Gaming Corporation · 17 hours ago
Restaurant Host (PT) - Thunder Mountain Buffet
Allegany, NY
Part-time
Onsite
New Grad, Entry LevelSeneca Gaming Corporation is seeking a Part Time Restaurant Host for Thunder Mountain Buffet. The role involves seating guests, taking reservations, and providing friendly service while managing guest inquiries and maintaining a clean host area.
Gambling & Casinos
Responsibilities
Provide prompt, friendly, and courteous service of food and beverage to all our guests
Report to work well-groomed in full uniform and on time
Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language
Be familiar with all check and cashing procedures to include POS system
Maintain records on established time sheets
Be knowledgeable of Seneca Allegany Casino & Hotel’s history, map of the property, location of restrooms and telephones, and hours of operation of stores and restaurants and be able to efficiently handle guest’s inquiries
Take comp and VIP reservations. Answer telephone calls appropriately according to procedure, answer all inquiries and report any and all compliments or problems to shift manager
Promote positive customer relations at all times
Clean and organize all host areas ongoing as needed
Review all server stations and shifts upon start of work shift
Maintain full knowledge of menu, wine lists, and daily specials
Have a consistent awareness of all activities occurring in each section. Visibly monitor service and performance of each server
Greet all guests within five (5) seconds in a friendly and courteous manner using positive body language
Properly clear and reset tables according to host manual
Complete designated opening and closing side work daily and check with manager or shift manager before leaving
Perform any duties assigned by the manager or shift manager
Assist all other employees in performing their duties whenever required
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times
Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies
Must complete all required SGC Training programs within nine (9) months from commencement of employment
Attend all necessary meetings
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule
Qualification
Required
Must have outgoing, friendly personality and a cheerful accommodating disposition
Must be 18 years of age or older upon employment
Previous customer service experience required
Must possess excellent communication skills
Ability to write routine correspondence and to speak effectively and interact well with the customers and employees
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must be able to stand, walk and move through all areas of the casino
Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, use fingers/hands for lifting and grasping
Must be able to perform repetitive motions
Must be able to talk to and hear customers/co-workers. Must be able to assist with special needs of customers
Required to have close visual acuity to perform an activity
Must possess the physical stamina and proper mental attitude to work under pressure in a fast-paced environment and effectively deal with customers, management, employees, and members of the business community in all situations
Preferred
High school diploma or equivalency preferred
Company
Seneca Gaming Corporation
Since opening Seneca Niagara Casino in 2002, Seneca Gaming Corporation has grown into one of the largest private sector employers in Western New York, with 4,000 employees at its three locations.
Founded in 2002
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rod Centers
Chief Operating Officer
Melissa Free
SVP Chief Marketing Officer
Company data provided by crunchbase