Innospec Inc. · 1 day ago
Customer Service Representative
The Woodlands, TX
Full-time
Onsite
New Grad, Entry LevelInnospec Inc. is a company focused on providing excellent customer service, and they are seeking a Customer Service Representative to manage customer inquiries and support accounts. The role involves processing orders, coordinating logistics, resolving issues, and maintaining strong communication with customers and internal teams.
Manufacturing
Hiring Manager
Sarah Reed
Responsibilities
Answer phones, direct customers to the appropriate contact, and/or provide direct assistance
Receive and verify customer purchase orders and enter them into the ERP system, ensuring same-day processing for some orders in the allocated time frame and next-business-day processing for orders received after the allocated time frame
Maintain proactive communication with customers by providing timely updates on order status, delivery schedules, and issue resolution to foster strong business relationships and ensure customer satisfaction
Participate in weekly sales calls to escalate customer issues and align business priorities
Continually update and maintain customer master data in the ERP system, including customer information, contact details, and pricing
Onboard and set up new customer accounts in the ERP system
Resolve customer issues and complaints promptly, professionally, and to the customer’s satisfaction, ensuring all complaints are recorded, submitted, and addressed
Coordinate transportation for hazardous and non-hazardous materials, including both bulk and packaged goods, ensuring compliance with applicable regulations
Work closely with freight and logistics coordinators to arrange ground, air, hot-shot, and export shipments
Manage logistics from order placement through final delivery, coordinating product collection and dispatching readiness with planning, manufacturing, and warehouse teams
Collaborate closely with the sales force, including the Director of Wholesale & Co-Manufacturer, North America, to enhance customer satisfaction and support account objectives
Liaise with the technical team to ensure chemical compatibility and assist with customer technical inquiries
Accompany the Director of Wholesale & Co-Manufacturer, North America on customer visits as needed, providing a customer care perspective during discussions
Build and maintain customer trust through effective communication via telephone, email, Microsoft Teams, and in-person interactions
Assist the Director of Wholesale & Co-Manufacturer, North America with demand forecasting and tracking the status of Supply Agreements and NDAs
Work with the Finance department to resolve billing and invoicing issues as a priority
Prepare, issue, and maintain required customer documentation, including COA, SDS, PDS, and other regulatory or customer-specific documents
Manage customer inventories, as required, and plan timely and cost-effective deliveries for both Innospec and its customers
Provide after-hours assistance, including coverage of on-call phone shifts, as required
Represent Innospec professionally on all customer-related calls, meetings, and communications
Adhere strictly to all company processes, procedures, compliance protocols, and firewall/security requirements
Qualification
Required
Excellent verbal and written communication skills
Strong attention to detail with effective problem-solving and decision-making abilities
Proficiency in ERP systems, Microsoft Office applications, CRM tools, and communication platforms
Strong organizational, time management, and multitasking skills
Effective conflict resolution and customer relationship management skills
Commitment to continuous learning and professional development
Strong work ethic, professionalism, and a trustworthy, professional appearance
Availability for after-hours and on-call support as required
Ability to travel up to 25% as needed for Annual and Quarterly Business Reviews, customer visits, and account or personnel transitions
Company
Innospec Inc.
Innospec Inc. is a global specialty company with manufacturing, research centers and operations in twenty-four countries.
Founded in 1938Ellesmere Port, Cheshire West and Chester, GBR
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Jones
Senior Vice President, General Counsel, Chief Compliance Officer & Corporate Secretary
Brandee M. Ballou
Executive Assistant To Chief Executive Officer
Recent News
Engine Technology Forum
2025-10-16
2025-10-02
Company data provided by crunchbase