Clarks · 1 week ago
Americas - Key Account Service Representative
355 Kindig Ln, Hanover, PA 17331, USA
Full-time
Onsite
Entry, Mid Level
$26/hr - $30/hr
2+ years expClarks is a renowned shoemaking company based in Somerset, England, known for its innovative designs since 1825. The Key Account Service Representative will be responsible for managing key accounts, ensuring timely delivery of goods, and collaborating with various departments to meet customer expectations.
ApparelE-CommerceMen'sShoesWomen's
Responsibilities
Maintain an accurate order pool and manage customer expectations accordingly
Analyze shipment schedules, bulk order management, performance, and supply and demand to maximize Clark’s shipping potential
Collaborate with Demand Fulfillment to ensure fill rates are met and goods are delivered on time and in full to customers
Communicate with customers regarding purchase order updates, price variances, shipping status, and all other order-related information
Provide updates on product availability and status, and request extensions on purchase orders when necessary
Document order changes and communicate any variances from the original purchase order agreement
Coordinate with Customer Operations on customer requirements and maintain applicable value-added services information
Update, validate, and audit Customer Table/Master information
Manage purchase order fill rates, shipping information, shipping methods, department numbers, etc., to minimize chargeback exposure
Demonstrate knowledge of all EDI transactions and the appropriate procedures for processing
Coordinate direct shipments with the inventory management team. For all direct ship/factory orders, order labels through third-party websites
Enter customer data into special label applications, order labels from external sources, provide UPC codes upon request, and access customer websites when necessary
Own and distribute customer-facing reporting activities, including existing reports on order availability, pricing, and product information, as well as creating new ad hoc reports as needed
Maintain proficiency in all reporting tools currently utilized by the business
Qualification
Required
High School Diploma: bachelor's degree preferred
Strong customer service skills; Excellent communication skills
Ability to analyze data
Bilingual – No
2-4 years of Account Management Experience
Customer Service Experience
Reporting – creating and running reports, understanding of selling and forecasts
Prioritize workload – strong organizational skills
Ability to utilize multiple applications
Excel Proficient
Company
Clarks
Clarks sells shoes and accessories.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jonathan Ram
Chief Executive Officer
Tara McRae
Global Chief Marketing & Digital Officer
Recent News
The Virginian-Pilot
2026-01-14
2025-12-17
2025-12-17
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