IDEXX · 1 day ago
Project Manager - Veterinary Software - Customer Experience
Frisco, TX
Full-time
Onsite
Mid, Senior Level
2+ years expIDEXX is an innovation leader in the veterinary industry, and they are seeking a Project Manager to lead rollouts of their veterinary software, focusing on the ezyVet product suite. This customer-facing role involves managing multi-site software implementations, ensuring project timelines, budgets, and customer satisfaction goals are met while also supporting team coaching and process improvements.
BiotechnologyHealth CareLivestockVeterinary
Responsibilities
Create detailed rollout plans and schedules using templated onboarding plans within GuideCX, including milestone tracking, resource allocation, and adherence to scope
Schedule implementation sessions, data collection, and trainer assignments
Strong attention to detail while managing multiple projects simultaneously is critical in this role
You’ll be responsible for creating, maintaining, and completing project documentation to keep all stakeholders informed and ensure accurate revenue recognition for business governance
This includes recording activities, identifying obstacles, tracking costs, and reporting results
You will also assist internal partners with periodic audits to confirm compliance with IDEXX processes and ISO standards, if applicable
Structuring teams efficiently, understanding their various functions, and delegating tasks based on their strengths and experience
Keeping stakeholders informed of progress and expectations and communicating proactively about issues and risks
Managing resources, budgets, timeline, and project scope, and conducting periodic reviews to identify needed adjustments
Ramp into managing up to 30 active projects concurrently with a full portfolio that may include inactive or future projects of 100 across practices
Performing risk management by identifying potential issues early and developing effective mitigation strategies
You will find innovative solutions to support hospitals throughout implementation
Fostering partnerships with internal teams as well as external partners, hospitals, stakeholders, and sponsors, while maintaining productive relationships at all levels of the Enterprise
You will work within Project Management and cross-functional teams to identify and develop process improvements for our business
You will assist in developing training requirements, new enhancements, and conduct training sessions as necessary within the scope of the Project Management Organization
Qualification
Required
2-4 years of Project Coordination or Management experience
5+ years of customer service experience
Strong written and verbal communication skills
Strong interpersonal skills
Strong attention to detail
Ability to devise tracking systems and efficient reporting
Ability to adapt to changing situations and navigate ambiguity
Strong organizational skills with the ability to prioritize and follow up
Ability to multitask
Effective project administration skills and/or task management skills
Project management skills
Self-starter
Preferred
Experience In SaaS Onboarding Delivery
Experience within the Veterinary industry
Experience with project management tools and collaboration platforms such as OneNote, Smartsheet, and GuideCX
Experience With Communication Delivery To The C-Suite
Benefits
Opportunity for annual cash bonus
401K Match
Benefits Day-One
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more
Company
IDEXX
10,000+ people, one global focus - enhancing the health and well-being of pets, people, and livestock We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job.
10001+ employees
H1B Sponsorship
IDEXX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (18)
2023 (20)
2022 (28)
2021 (21)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
unknown1991-06-21IPO
1984-01-01Seed
Leadership Team
Jonathan Mazelsky
President and CEO
Michael Erickson
Executive Vice President and General Manager
Recent News
2026-01-16
PharmiWeb
2026-01-15
Company data provided by crunchbase