Tesla · 2 days ago
Customer Support Manager
Henderson, NV
Full-time
Onsite
Mid, Senior Level
3+ years expTesla is a leading company in the automotive industry known for its innovative approach to customer service. As a Customer Support Manager, you will lead a team to deliver exceptional service experiences while fostering a culture of growth and inclusion.
AutomotiveElectric VehicleEnergyManufacturingRenewable EnergyTransportation
Responsibilities
Actively monitor customer service trends to make necessary improvements and assist the team in developing appropriate standards and processes to continuously increase the overall service experience
Drive continuous enhancements to facilitate exceptional team output and customer service by partnering with operations teams. Champion safety, efficiency, quality, and overall excellence in all your actions and decisions
Understand individual motivations and coaches for growth, fostering a culture of inclusion and psychological safety
Excel in dynamic problem-solving, leading with clear "why", and remaining resilient under pressure
Communicate business priorities, ensure clear expectations, and take ownership of site performance, setting and achieving targets while holding the team accountable
Qualification
Required
3+ years of manager level leadership experience in a call center or customer service industry is required
Exceptional written and oral communication skills
Proven track record and ability to coach/develop supervisors and cultivate a successful team
Drive channel and individual team Performance through behavioral based coaching
Thorough understanding of business KPIs, how they are measured/applied coupled with ability to influence KPIs through mentoring, coaching, and developing our talent
Establish and maintain an inclusive, safe, and engaging working environment prioritizing customer and employee experience. Lead by emanating positivity and accountability while championing culture, diversity, and inclusion
Effectively handle multiple priorities, organize workload, and meet deadlines. Flexible schedule and availability for assisting team during all hours of operations
Benefits
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Company
Tesla
Tesla is an electric vehicle and clean energy company that provides electric cars, solar, and renewable energy solutions.
10001+ employees
H1B Sponsorship
Tesla has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2796)
2024 (2113)
2023 (1304)
2022 (1227)
2021 (1102)
2020 (723)
Funding
Current Stage
Public CompanyTotal Funding
$20.12BKey Investors
Societe GeneraleEuropean UnionPennDOT
2024-10-05Post Ipo Debt· $783M
2023-09-13Grant· $159.6M
2023-08-15Grant· $0.23M
Leadership Team
Vaibhav Taneja
Chief Financial Officer
Tom Zhu
SVP of Automotive
Recent News
2026-01-23
2026-01-23
Company data provided by crunchbase