Socket Fiber · 1 day ago
Technical Operations Manager
St. Louis,MO,US
Full-time
Onsite
Mid, Senior Level
3+ years expSocket Fiber is expanding to the St. Louis market and is seeking a Technical Operations Manager. In this role, you will oversee the operations team to ensure seamless installations and outstanding customer experiences.
InternetTelecommunicationsTV
No H1B
Responsibilities
Provide direction, supervision, and management over the residential and network technicians
Oversee scheduling of service calls, outages, and preventive maintenance activities
Ensure work is completed safely, efficiently, and in compliance with industry standards
Act as an escalation point for complex service or network issues
Troubleshoot and coordinate solutions for outages, equipment failures, and customer-impacting issues
Enforce safety policies and OSHA requirements during field and technical operations
Work closely with customer service, engineering, and construction teams to ensure seamless project execution
Coordinate with vendors and contractors for large-scale builds or special projects
Support senior management with planning for network expansion, upgrades, and new services
Provide coaching, training, and performance feedback to build a strong, skilled team
Qualification
Required
Experience in telecommunications operations, installation, fiber splicing, or network construction
Valid driver's license and ability to travel to job sites as needed
Ability to work flexible hours, including evenings or weekends, during outages or emergencies
Physical ability to lift 50 lbs, work in outdoor conditions, and climb ladders if necessary
Preferred
3+ years of leadership experience
Extensive operations experience, specifically in installation
Bachelor's Degree
Benefits
Competitive pay + bonus potential or performance-based commission
Medical, dental, vision, life, and 401k with match
Free coaching/counseling for employees & families
Free fiber service (if available in your area)
Tuition reimbursement for personal and professional growth
Community engagement opportunities
Culture that values results, effort, and integrity
Company
Socket Fiber
In 1994, our founders saw a need for a local Missouri internet provider.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-07-08Private Equity
Recent News
2024-10-29
2024-10-23
Company data provided by crunchbase