Olympia Hospitality · 1 day ago
Guest Service Representative
Gorham, NH
Full-time
Onsite
New Grad, Entry LevelOlympia Hospitality is a community-oriented company dedicated to creating a supportive environment for its employees. The Guest Service Representative is responsible for maximizing revenue through excellent customer service, handling guest accounts, and assisting with various phases of the guest experience, including check-in and problem resolution.
Commercial Real EstateFinanceHotelReal EstateReal Estate Investment
Responsibilities
Greet guests upon arrival and ensure a smooth check-in process
Provide information about the hotel's amenities, services, and local attractions
Respond promptly to guest inquiries via phone, email, or in person
Handle reservations, cancellations, and modifications accurately and efficiently
Process payments and maintain accurate records of guest transactions
Address guest concerns and resolve issues promptly to ensure satisfaction
Coordinate with other departments to fulfill guest requests and preferences
Maintain a clean and organized front desk area
Assist with luggage handling and transportation arrangements as needed
Uphold company policies and procedures to ensure the safety and security of guests and their belongings
Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy
Provide exceptional customer service to enhance the overall guest experience
Keep abreast of developments in the hospitality industry and participate in training programs as required
Qualification
Required
Provide high-level customer service
Communicate effectively with guests and team members
Follow instructions
Ability to learn quickly
Pay attention to detail
Maintain composure when working under pressure
Demonstrates very good phone skills
Prior customer service experience
High school diploma and/or equivalent work experience
Benefits
We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance.
With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance.
Our earned wage access program has you covered!
From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
Enjoy exclusive hotel travel discounts as a member of our team.
Company
Olympia Hospitality
Olympia Hospitality has operated with a philosophy of maximizing value for over four decades by addressing the growing complexities of modern hotel and commercial facilities.
Founded in 1969
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase