HMS Networks · 17 hours ago
Technical Support Engineer
York, PA
Full-time
Hybrid
New Grad, Entry LevelHMS Networks is a company focused on making the world more connected, productive, and sustainable. The Technical Support Engineer will play a key role in helping customers connect, configure, and operate their solutions by troubleshooting issues and providing guidance to strengthen customer confidence.
Communication HardwareIndustrialIndustrial AutomationPublic SafetySoftware
Hiring Manager
Ellen Bower
Responsibilities
Customer support including fault replication, software/hardware troubleshooting and configuration
Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment
Uses technical expertise using standard operating and diagnostic protocols to resolve complex system issues
Identifies, documents, and escalates customer issues as appropriate
Monitors and tracks all support tickets, provides call/email status updates at regular intervals and communicates status to customers
Provides subject matter expertise to customers in the specified product area. Uses strong written and interpersonal skills to convey technical information to customers in understandable terms
Has the ability to manage customer relationships, expectations, and problem resolution
Maintains a professional demeanor when faced with difficult situations
The successful candidate will have a can-do attitude combined with strong customer support skills and ability to manage diverse projects
Qualification
Required
Associate degree in Electrical Engineering Technology, Computer Information Systems, Electronics/Engineering Technology, or a related technical field, OR Equivalent combination of education and hands-on experience
Demonstrates oral and written communication skills to effectively interface with all levels of management and staff, customers and outside business contacts
Attention to detail and accurate recordkeeping abilities are a must
Must have a basic understanding of Microsoft Office applications
Proficiency with English language both written and verbal communication
Preferred
Previous experience troubleshooting electronic equipment
Previous experience using Zendesk or a similar system for ticket tracking
Additional language skills in Spanish, French, Portuguese a plus
Knowledge of or experience with industrial automation systems including Panel Meters, PLCs, drives, HMI, I/O, instrumentation, sensors, basic TCP/IP network skills, and other devices used in industrial control systems
Company
HMS Networks
HMS Networks - Hardware Meets Software™ This is HMS Networks: WHAT WE DO: We create products that enable industrial equipment to communicate and share information.
Founded in 1988
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jörgen Palmhager
Chief Technology Officer
Recent News
GlobeNewswire News Room
2025-01-29
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