RR Donnelley · 5 days ago
Front of House Workflow Coordinator
San Francisco, CA
Full-time
Onsite
Entry, Mid Level
$27/hr - $27/hr
2+ years expRR Donnelley is a global business support services company with over 200 years of experience delivering business solutions. The Front of House Workflow Coordinator is responsible for enhancing the guest experience by managing client-facing spaces, coordinating meetings and events, and training hospitality staff to ensure service excellence.
Marketing & Advertising
Responsibilities
Own the presentation, functionality, and atmosphere of all client-facing spaces, ensuring they reflect the highest standards of professionalism and brand alignment
Champion the guest journey from arrival to departure, ensuring every interaction is warm, efficient, and tailored to individual needs
Act as the primary point of contact and escalation for all client-facing services, ensuring swift resolution and proactive communication
Greet guests upon arrival and escort guests to meeting rooms ensuring a seamless welcome experience
Support the planning and execution of meetings and events, including room setup, AV coordination, vended catering, and guest logistics
Coordinate vended hospitality services including food and beverage setups, third-party catering, and in-room amenities
Use scheduling platforms (Book-It and Service Now) to manage bookings and optimize space usage
Liaise with clients before, during, and after events to confirm details, resolve issues, and gather feedback for continuous improvement
Produce daily, pre & post-event reports to inform service teams, enhancements, and operational planning
Support and advocate for vended Hospitality and Reception teams, ensuring alignment and collaboration across all client-facing services
Train and develop front-of-house staff, reinforcing service standards, operational excellence, and a culture of continuous improvement
Provide mentorship and guidance to team members, fostering a unified and professional front-of-house presence
Ensure all shared and client-facing workspaces are clean, functional, and ready to support both in-person and remote employees
Monitor workspace usage and collaborate with facilities and IT teams to support flexible working arrangements
Anticipate and respond to the evolving needs of a hybrid workforce, ensuring hoteling offices, meeting rooms, collaboration zones, and amenities are optimized for productivity and comfort
Act as a liaison between employees, guests, and support teams to ensure the workplace experience is seamless and inclusive
Support the employee experience by ensuring shared spaces are welcoming, functional, and conducive to productivity
Act as an advocate for both guests and employees, ensuring feedback is captured, communicated, and acted upon
Collaborate with internal departments and vendors to ensure smooth execution of services and alignment with client expectations
Demonstrate a tech-curious mindset by exploring and adopting tools that enhance service delivery and operational efficiency
Utilize innovate tools to streamline guest services and improve client engagement
Manage and update digital room signage to ensure accurate, real-time meeting information and branding
Use task management apps to support quality assurance, service tracking, and team coordination
Prepare for and support the integration of AI-powered booking and reporting tools to future-proof front-of-house operations
Conduct regular workspace inspections to ensure all flex-spaces meet quality standards and are event-ready
Monitor service delivery and lead quality assurance efforts to maintain a consistently high level of service
Identify opportunities for improvement and contribute to the evolution of front-of-house service strategies
Qualification
Required
Minimum 2 years of experience in a receptionist, administrative, or front-of-house role, preferably in a corporate, legal, banking, or hospitality setting
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Strong interpersonal and communication skills (verbal and written)
Ability to manage multiple tasks and prioritize effectively
Professional demeanor and attire required
Technologically adept and quick to learn new systems
Ability to lift up to 50 lbs. regularly
Strong attention to detail and problem-solving skills
Self-motivated with a positive, can-do attitude
Ability to work independently and collaboratively in a team environment
Preferred
Experience with A/V equipment setup is a plus
Benefits
Medical, dental, and vision coverage
Paid time off
Disability insurance
401(k) with company match
Life insurance and other voluntary supplemental insurance coverages
Parental leave
Adoption assistance
Tuition assistance
Employer/partner discounts
Company
RR Donnelley
RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tom Quinlan
President & Chief Executive Officer
Drew Coxhead
Chief Financial Officer
Recent News
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2024-04-25
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2023-07-19
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