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NextLevel Staffing, LLC. · 9 hours ago

Customer Service Agent

Coppell, TX

Full-time

Onsite

New Grad, Entry Level

$19/hr - $20/hr

NextLevel Staffing is seeking a dedicated and personable Customer Service Agent to join their dynamic team. The ideal candidate will provide exceptional client support, handle inquiries, and ensure customer satisfaction across various communication channels.

EmploymentRecruitingStaffing Agency

Responsibilities

Provide replies to customer inquiries promptly

Create shipment reports on demand from customers and branch management

Arrange pick-up or delivery of shipments from customer or vendor

Print documents for shipments, then assemble and distribute as required for export or import

Distribute required shipment documents to customers, then make and assemble copies to be retained in office for record keeping purposes

Provide service and support to customers and overseas offices regarding status, transit, or irregularities of shipments

Utilize non-conformance tool to record any service irregularities to provide corrective actions

Qualification

Customer support experienceBilingualMultilingualMicrosoft Office SuiteData entry skillsCommunication skillsInterpersonal skillsOrganizational skillsAttention to detail

Required

Previous experience in call center or customer support roles is preferred

Strong communication skills, both verbal and written, in English; bilingual or multilingual abilities are a plus

Proficiency in Microsoft Office Suite and general computer skills

Experience with data entry, analysis skills, and typing accuracy

Ability to handle cash transactions accurately when required

Knowledge of sales techniques and outbound calling strategies is advantageous

Excellent interpersonal skills with a focus on customer satisfaction

Ability to work in a fast-paced environment while maintaining professionalism and attention to detail

strong communication, organizational, and Windows skills (i.e. Outlook, Excel

Company

NextLevel Staffing, LLC.

Finding and hiring skilled talent is more significant, and more challenging than ever before.

Founded in 2019

Arlington, Texas, USA

51-200 employees

https://www.mynextlevelstaffing.com

Funding

Current Stage

Growth Stage

Leadership Team

Robert Winters

CRO

Company data provided by crunchbase