Wipro · 22 hours ago
DESKTOP ENGINEER L3
Minneapolis, MN
Full-time
Onsite
Mid Level
$45K/yr - $110K/yr
3+ years expWipro is an end-to-end digital transformation partner seeking a Desktop Engineer L3 to provide IT Infrastructure field support. The role involves troubleshooting hardware and software issues, customer management, and ensuring compliance with security requirements.
ConsultingInformation ServicesInformation TechnologySoftware
Responsibilities
Experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements
Excellent Customer management skill
Good in oral and written communication
Self- Driven and result oriented
Really passionate about the work
Takes proactive ownership and works with sense of urgency
Skilled in desk side support for Installing & L2 level troubleshooting of Operating Systems
L2 level experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories
Good knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites
Ability to lift / move computer equipment weighing up to 50Lbs
Conference room A/V equipment assistance & troubleshooting
L2 level VOIP phone configuration & troubleshooting
Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability
Expert in desk side support for Installing & troubleshooting Operating Systems (Windows / MAC/Linux OS)
Experience with Anti-spyware and Anti-virus software
Deep dive analysis of OS and application issues including antivirus or others
Good knowledge on installation and troubleshooting of standard software’s / application like Adobe, browsers
Good knowledge on installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)
Good knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
Good knowledge in configuring mail & troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc)
Understanding on Data backups
Understanding and troubleshooting for VDI, SCCM / LanDesk / Altris
Good knowledge in configuration & troubleshooting of Apple machines /mobile devices
Knowledge and experience on Service requests, incident, problem management and change process
Experienced in repeat call analysis with preventive & corrective actions
Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification
Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.)
Mentoring & training L1 resources
Reviewing and maintaining KB articles
Contribution towards automation & service improvements
Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines and avoid Rework
Analysis and reporting of pending tickets, SLA breaches, rework, DCSAT ,top call issues and ticket quality
Qualification
Required
End User Support Experience
Experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements
Excellent Customer management skill
Good in oral and written communication
Self-Driven and result oriented
Really passionate about the work
Takes proactive ownership and works with sense of urgency
Skilled in desk side support for Installing & L2 level troubleshooting of Operating Systems
L2 level experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories
Good knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites
Ability to lift / move computer equipment weighing up to 50Lbs
Conference room A/V equipment assistance & troubleshooting
L2 level VOIP phone configuration & troubleshooting
Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands' capability
Expert in desk side support for Installing & troubleshooting Operating Systems (Windows / MAC/Linux OS)
Experience with Anti-spyware and Anti-virus software
Deep dive analysis of OS and application issues including antivirus or others
Good knowledge on installation and troubleshooting of standard software's / application like Adobe, browsers
Good knowledge on installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)
Good knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
Good knowledge in configuring mail & troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc)
Understanding on Data backups
Understanding and troubleshooting for VDI, SCCM / LanDesk / Altris
Good knowledge in configuration & troubleshooting of Apple machines /mobile devices
Knowledge and experience on Service requests, incident, problem management and change process
Experienced in repeat call analysis with preventive & corrective actions
Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.)
Mentoring & training L1 resources
Reviewing and maintaining KB articles
Contribution towards automation & service improvements
Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines and avoid Rework
Analysis and reporting of pending tickets, SLA breaches, rework, DCSAT ,top call issues and ticket quality
Experience: 3-5 Years
Preferred
Preferably with an Associate's Degree in Electronics and CompTIA A+ Certification
Benefits
A full range of medical and dental benefits options
Disability insurance
Paid time off (inclusive of sick leave)
Other paid and unpaid leave options
Company
Wipro
Wipro is a technology services and consulting company focused on building solutions that address clients’ digital transformation needs.
10001+ employees
H1B Sponsorship
Wipro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2251)
2024 (2251)
2023 (2845)
2022 (2422)
2021 (2837)
2020 (2468)
Funding
Current Stage
Public CompanyTotal Funding
$2.29BKey Investors
Hasham TradersPremji InvestSociete Generale
2025-06-09Post Ipo Secondary· $590.71M
2024-11-08Post Ipo Secondary· $563.71M
2022-11-22Post Ipo Secondary· $31.65M
Leadership Team
Omkar Nisal
CEO, Europe and Member of Wipro Executive Board
Srini Pallia
CEO and Managing Director
Recent News
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2026-01-22
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