Zafran Security · 1 day ago
Customer Success Operations Administrator
United States
Full-time
Remote
Mid, Senior Level
4+ years expZafran Security is a rapidly growing company focused on cybersecurity, aiming to stop the exploitation of vulnerabilities. They are seeking a Customer Success Operations Administrator to optimize workflows and tools for the Customer Success team, ensuring efficient operations and exceptional customer experiences.
Cyber SecurityInformation TechnologyNetwork SecurityRisk ManagementSoftware
Responsibilities
Own and optimize Salesforce for Customer Success workflows, reporting, and data integrity
Partner with Customer Success leadership to operationalize initiatives across onboarding, adoption, health, and renewals
Design, document, and improve CS processes and workflows to drive efficiency and consistency
Build and maintain dashboards and reporting that provide visibility into customer health, risk, and performance
Implement, support, and administer CS tools (e.g., Gainsight, Totango, Catalyst, or similar) and align them with Salesforce
Act as the operational owner, ensuring that CS-related initiatives are delivered efficiently and effectively
Qualification
Required
4–7+ years of experience in Customer Success Operations, Revenue Operations, or a related operations role
Extensive hands-on experience with Salesforce, including configuration, automation (flow), reporting, and dashboards
Significant hands-on experience administering Zendesk
Experience implementing and managing Customer Success platforms (e.g., Gainsight, Totango, Catalyst, Planhat, etc.)
Highly process- and workflow-oriented with a track record of improving operational efficiency. You can serve as a thought-partner, helping to create structure and process where none existed
Strong analytical and problem-solving skills with attention to detail
Ability to manage multiple initiatives and partner cross-functionally in a fast-paced environment. Prior high-growth startup experience is key!
Company
Zafran Security
Zafran Security is a cybersecurity platform that identifies exploitable vulnerabilities and automatically mitigates them.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$130.5MKey Investors
Menlo Ventures
2025-12-02Series C· $60M
2024-09-08Series B· $40M
2024-03-28Series Unknown· $25M
Leadership Team
Sanaz Yashar
Co-Founder & CEO
Ben Seri
Co-Founder & CTO
Recent News
2026-01-16
2026-01-08
2025-12-24
Company data provided by crunchbase