UsefulBI Corporation · 1 day ago
IT Support Engineer
Hillsboro, OR
Contract
Onsite
Entry, Mid Level
2+ years expUsefulBI Corporation is seeking an IT Support Engineer for a Level 1 or 2 support role, requiring experience in ticketing, troubleshooting, and documentation. The main responsibilities include troubleshooting various computer platforms, supporting enterprise applications, and providing critical support for manufacturing business systems.
AnalyticsData VisualizationInformation TechnologySoftware
Hiring Manager
Monika Bhat
Responsibilities
Troubleshoot multiple computer platforms: Windows, Macintosh, Linux and Mobility devices
Support multiple enterprise and department applications
Partnering with Automation, provide critical support for manufacturing business systems i.e.MES, DCS, SCADA
Support computers within the GMP areas, including shop floor and labs
Provide support for network configurations: LAN, WAN, wireless, VPN
Install and upgrade software and operating systems
Troubleshoot networked and local printers. Identify and resolve hardware and software application conflicts
Open and close service requests, as well as manage the assignment, tracking, and completion of requests
Coordinate with other sites and corporate IT staff in the resolution of issues. Ensure that resolutions are consistent with standards and do not introduce additional conflicts
Document resolutions, workarounds, and frequently asked questions for problems and service requests
Execute the delivery of services per Service Level Agreements to customers in support of a mission critical environment
Manage user accounts, access rights, device and print queues
Keep current documentation on systems, such as hardware and software manuals, system site guides, change control, license agreements, and service contracts
Troubleshoot immediate system issues, and inquiries as they arrive during normal business hours
Participate in an after hours on-call support rotation
Document system changes and incidents in ServiceNow
Attend coordination meetings with different user groups to understand improvement and support opportunities
Qualification
Required
Strong interpersonal communication skills
BS degree in Computer Science desirable
2 to 5 years experience providing onsite and/or remote technical support
Basic knowledge of basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
Outstanding customer service and interpersonal skills
Ability to work in a team environment
Must be comfortable working under pressure, delivering quality results with schedule deadlines and have a proven track record in meeting schedule for tasks while still meeting or exceeding business requirements and goals
Company
UsefulBI Corporation
At UsefulBI, we provide a comprehensive solution across Data Engineering, Data Science, AI/ML and Business Intelligence.
51-200 employees
H1B Sponsorship
UsefulBI Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2023 (1)
2022 (2)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
A
Akshay Jain
Co Founder - Managing Partner
Company data provided by crunchbase