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FST Logistics · 1 day ago

Warehouse Customer Service Representative

Grove City, OH 43123, USA

Full-time

Onsite

Entry, Mid Level

2+ years exp

FST Logistics is a company specializing in transportation services, and they are seeking a Warehouse Customer Service Representative. The role involves serving as the primary contact for customers, overseeing communication, and ensuring efficient order processing.

E-CommerceLogisticsTransportationWarehousing

Responsibilities

Serves as the primary day-to-day contact for our customers regarding general inquiries, concerns or questions

Oversees communications, timely responses to emails and requests (both internal and external) and ensures smooth and timely order process flow

Handles customer complaints in a calm, professional manner, and diagnoses, assesses and resolves problems or issues as they arise

You will need to be able to properly communicate and escalate information as necessary and collaborate with cross functional FST teams across the warehouse and transportation divisions

You need to be able to accurately and timely enter data into operating systems, understand department process flow and constantly look for areas of improved efficiency

You will be held accountable to comply with all defined business process and the utilization of all technology platforms, as defined by FST

Qualification

Customer service experienceData entry accuracyWordExcelOutlookProblem-solving skillsMultitasking abilityWritten communicationVerbal communicationTime managementCollaboration skillsCritical thinking

Required

Live FST Traits of Reliable, Responsive, Adaptable, Passionate, and Innovative

Take ownership of your Duty to Communicate all required and relevant information to necessary people, departments, and customers

2+ years of customer service experience (distribution or logistics experience preferred)

Strong ability to multitask

Proven accuracy in reporting and data entry

Strong written and verbal communication

Time management and strong problem-solving skills

Intermediate Word, Excel, and Outlook experience

Strong collaboration to work as OneFST

Critical and broad thinking for the good of the organization

Preferred

distribution or logistics experience

Company

FST Logistics

FST Logistics is an employee-owned, dry and temperature-controlled 3PL.

Founded in 1991

Dublin, Ohio, USA

501-1000 employees

http://fstlogistics.com

Funding

Current Stage

Late Stage

Leadership Team

Zak Hancock

Chief Operating Officer

Jill Kuhlman

Chief Administrative Officer

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Company data provided by crunchbase