Ascend Federal Credit Union · 18 hours ago
Cool Springs Receptionist
US-TN-Franklin
Full-time
Onsite
New Grad, Entry LevelAscend Federal Credit Union is the largest credit union in Middle Tennessee, focused on serving its members with personalized service. The Cool Springs Receptionist will greet members, assist with inquiries, and ensure a positive member experience while maintaining knowledge of all member service areas.
BankingConsumer LendingFinanceFinancial ServicesLendingRetirement
Responsibilities
Greet members and non-members, ascertain their needs, update the lobby traffic log to ensure the proper personnel are alerted, and warmly handoff the member to the appropriate service representative or assist them with the Teller Services experience, if needed
Assist members and non-members with inquiries and provide general information regarding the credit union
Handle member issues including complaints and errors in an acceptable manner
Answer telephone and take message or route call to appropriate personnel
Provide account information requested by members such as account balance, cleared check information, deposits, withdrawals, transfers, checks returned, check verification, etc. Post requested transactions that cannot be handled through Teller Services which include credit card cash advances, cashier’s checks and coin machine vouchers. Assist with transactions if member traffic warrants or during ITM downtime
Perform maintenance to personal consumer accounts including address changes, ownership changes, and name changes
Troubleshoot ITM issues and complete ITM disputes as needed
Assist members and non-members with self-service coin machine if applicable to the branch location
Assist members in completing appropriate paperwork and set-up for services. Be able to explain services to the member and demonstrate the use of the service. Cross sell when appropriate and make referrals for follow up by a financial services officer
Issue instant issue cards via Card Wizard Instant Issue system. Assist with debit card disputes and card fraud
Assist with mail and courier work
Other duties include ordering checks, preparing stop payments, wires, ordering copies of statements and checks, issue direct deposit letters and proof of account letters
Follow policies and procedures related to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Office of Foreign Assets Control (OFAC) daily to ensure compliance with current regulations
Assist with opening and closing duties of the branch
Provide notary service (if applicable)
Read all internal publications including HUB and Possibilities
Perform other duties as required or assigned
Qualification
Required
High school graduate or equivalent
Must be able to communicate with members, non-members, and co-workers in a positive, friendly manner
Must present a professional image
Must be accurate in all telephone and account maintenance transactions
Working knowledge of Microsoft Office Products, specifically Outlook
Must have ability to operate or have ability to be trained to operate related office equipment, including computer terminal, receipt and check printers, calculator, fax machine, copier, telephone, and cash advance machine
Regular and reliable attendance is required
Company
Ascend Federal Credit Union
Ascend Federal Credit Union is a bank that offers consumer loans, retirement planning, investment, and banking services.
Founded in 1951
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Matt Jernigan
President and CEO
David Feldhaus, CPA
Chief Financial Officer
Recent News
Hartford Business Journal
2025-10-13
Seattle TechFlash
2025-08-15
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