The Cigna Group · 2 days ago
MD Live-Telehealth RN Supervisor
United States
Full-time
Remote
Mid, Senior Level
$79K/yr - $132K/yr
2+ years expThe Cigna Group is dedicated to delivering world-class telehealth services, and they are seeking a Nurse Supervisor to oversee daily team operations and provide clinical guidance. This role involves supporting staff development, assisting MD Live Providers, and contributing to onboarding and training.
CommercialHealth CareHospitalInsuranceMedical
Responsibilities
Uphold Professional Standards: Apply the ANA Code of Ethics and evidence-based nursing practices to all aspects of care
Lead and Mentor: Provide leadership, guidance, and support to clinical team members, fostering optimal performance and ongoing professional development
Performance Management: Conduct regular evaluations, deliver constructive feedback, and identify areas for improvement
Promote Teamwork: Cultivate a collaborative, positive work environment that encourages open communication and a patient-centered approach
Ensure Compliance: Maintain strict adherence to policies, procedures, and best practices
Clinical Oversight: Provide expert guidance for complex patient scenarios and support care coordination across the continuum
Collaborate Across Teams: Partner with medical directors, providers, and stakeholders to optimize care delivery
Engage in Organizational Activities: Participate in meetings, committees, and special projects as assigned
Support Scheduling: Assist with the creation and management of team schedules
Facilitate Onboarding: Support the onboarding and training of new employees
Drive Quality Improvement: Develop and implement creative solutions for workflow and system enhancements
Prioritize Effectively: Manage patient care and departmental tasks to achieve optimal outcomes
Monitor Metrics: Maintain, analyze, and report on department and patient metrics
Respond to Escalations: Assist with calls in department queues, including supervisor escalations
Balance Responsibilities: Dedicate approximately 80% of time to team collaboration and 20% to administrative duties
Provide Emergency Support: Respond promptly to system outages or urgent situations, including outside scheduled hours as needed
Adapt as Needed: Perform other duties as assigned
Qualification
Required
Registered Nurse (RN)
Compact license required at hire with the ability to obtain licensure in all 50 states and territories serviced by MD Live
Minimum of 2-3 years of clinical nursing experience, with at least 1 year in a telehealth or virtual care setting preferred
Prior experience as charge nurse, team lead, or supervisor
Empathy & Teamwork: Demonstrates compassion, collaboration, and critical thinking in all interactions
Communication: Effectively de-escalates situations and communicates clearly by phone and email
Multitasking: Manages multiple priorities efficiently in a fast-paced environment
Adaptability: Accepts feedback and implements it to drive continuous improvement
Technical Proficiency: Strong IT skills, including proficiency in Excel, PowerPoint, Smartsheet, and Outlook. Knowledge of medical terminology
Clinical Knowledge: Understanding of care coordination, urgent care, telehealth, primary care, and emergency department settings
Interpersonal Skills: Navigates cultural, ethical, economic, and access considerations when interacting with patients
Health Information Systems: Familiarity with electronic medical records and e-prescribing platforms
Preferred
At least 1 year in a telehealth or virtual care setting preferred
Benefits
Medical
Vision
Dental
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
A minimum of 18 days of paid time off per year
Paid holidays
Company
The Cigna Group
The Cigna Group is a healthcare firm that focuses on providing hospital services and innovative solutions for better health.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
David Cordani
Chairman and Chief Executive Officer
Michele Berg
CEO Communications
Recent News
2026-01-06
Company data provided by crunchbase