Patriot Mobile · 1 day ago
Customer Care Agent
Grapevine, TX
Full-time
Onsite
Entry Level
$22/hr - $22/hr
2+ years expPatriot Mobile is America’s only Christian conservative wireless provider, committed to delivering reliable wireless service and exceptional support to its members. The Customer Care Agent plays a crucial role in providing front-line support by addressing inquiries related to account information, billing, and services while ensuring a positive customer experience.
Telecommunications
Responsibilities
Handle general customer questions related to accounts, billing, and service-related concerns
Provide prompt, accurate, and friendly support to ensure a positive member experience
Access, update, and maintain accurate member records in real-time during interactions
Identify and escalate complex issues to higher-level support teams or supervisors as necessary
Achieve key performance indicators, including Quality Assurance (QA), schedule adherence, and call handling times
Build a strong foundation in delivering high-quality interactions and problem resolution
Develop expertise in Patriot Mobile policies, billing systems, and account management tools
Strengthen active listening and resolution strategies to handle diverse member concerns effectively
Qualification
Required
Exceptional communication; verbal, written and interpersonal communication skills
Ability to quickly learn, analyze situations, and make decisions which support the mission of Patriot Mobile
Ability to work in a fast-paced environment and multi-task on work assignments
Strong organizational skills
Dependable, including excellent attendance
Willing to work overtime and Saturdays
Proficient with Microsoft Office Suite including MS teams
High School diploma or GED required
Must be able to sit or stand for long periods
Must be able to work in an office environment
Must be able to lift and move items up to 25 pounds
Ability to Commute: Grapevine, TX 76051
Preferred
Associate's or Bachelor's degree
Experience in sales, operations, or executive administrative support
Call center experience
Call Center: 2 years
Telecommunication: 2 years
Benefits
401(k)
Dental insurance
Health insurance
Vision insurance
Company
Patriot Mobile
Patriot Mobile is a dependable national cell phone service provider.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Glenn Story
Co-Founder & CFO
Recent News
GlobeNewswire
2026-01-16
2025-12-09
Company data provided by crunchbase