Duquesne University · 1 day ago
Service Desk Analyst I – Computing and Technology Services (CTS)
Pittsburgh, PA, US
Full-time
Onsite
Entry Level
1+ years expDuquesne University is a Catholic institution founded in 1878, seeking a Service Desk Analyst I to provide first-level technical support to its user community. The role involves monitoring and resolving customer issues, developing self-help materials, and supporting a collaborative team environment.
EducationHigher EducationUniversities
Responsibilities
Responsible for monitoring, tracking, and seeing the customers' issues through to resolution ensuring the highest level of customer satisfaction
Responsible for identifying the need for and developing self-help materials for customers and support staff under their supervisor's direction
This position works as part of a highly collaborative support team. Strong team commitment and the ability to work independently are required. Mentorship of student staff to support excellence in service delivery and professional development
Must be able to work a flexible work schedule, especially during peak periods, as well as participate in an on-call rotation under the direction of the Service Desk Manager
Flexibility for evening and weekend work during peak times of year
Completes other duties as assigned
Qualification
Required
Associates Degree in Information Systems, Business, Marketing and Communication or related fields, or equivalent work experience
Help Desk Institute participate and certification a plus
1+ years technical expertise with end user related technology hardware and software (Windows OS, VPN, laptop/desktop hardware, mobile devices, LAN/WAN, Email, Active Directory, Video Conferencing solutions, IAM platforms)
Experience with ITSM tools and remote support technologies
Experience with Office365 cloud-based technology including configuration and troubleshooting of mail clients on PC and mobile device platforms
Strong self-motivated team player with ability to work in a highly collaborative environment
2+ years' experience developing strong interpersonal, team and customer relationships
2+ years of experience demonstrating the ability to prioritize and multi-task and strong problem resolution skills
2+ years demonstrating strong analytical and problem-solving skills
Strong written and verbal communication skills
Ability to thrive in an environment of constant learning, and require the ability to think critically
Ability to manage projects to completion and meet deadlines
Ability to communicate effectively at various levels of the organization
Ability to establish and maintain effective working relationships with the University Community
Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University
Benefits
Paid time off including holidays and vacation
Retirement match
Tuition remission for employee and dependents
Company
Duquesne University
Duquesne University provides a vibrant setting for a horizon-expanding education.
1001-5000 employees
H1B Sponsorship
Duquesne University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (6)
2023 (7)
2022 (4)
2021 (2)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$10.47MKey Investors
CDMRPPeirce Family FoundationEden Hall Foundation
2024-08-13Grant· $1.5M
2022-10-12Grant· $4.47M
2022-04-13Grant· $1.5M
Leadership Team
David Dausey
Executive Vice President
Kenneth Gormley
President
Recent News
2025-11-19
2025-09-27
Company data provided by crunchbase