Rose International · 3 days ago
Communications Analyst
Boston, MA
Full-time
Hybrid
Entry Level
$55/hr - $62/hr
1+ years expRose International is a government-focused organization seeking a Communications Analyst. The role involves supporting enterprise-wide telecommunications upgrades and providing technical support during the transition to a new SIP unified communications platform.
Human ResourcesInformation TechnologyOutsourcingProject ManagementStaffing Agency
Responsibilities
Support the strategy and scheduling for the implementation of the enterprise-wide upgrade, migrating all services from legacy Avaya/Centrex to the new SIP unified communications platform
Create detailed time and material estimates for new system builds and large-scale upgrades
Ensure that all vendors (including Local Exchange Carriers (LEC) for number porting) and internal installation teams conform to the scheduled roadmap to deliver on-time
Provide advanced technical and design support for the Avaya Communication Manager (CM), Call Center, and CMS (Call Management System) environments during the transition
Troubleshoot and resolve complex issues within both the legacy Avaya and the new SIP/VoIP/Call Center platforms
Monitor and maintain call center performance metrics, leveraging prior experience with Avaya CMS
Develop and document detailed system configurations and procedures (Visio experience a plus)
Create clear, user-friendly instructions and training materials for end-users across all business units
Assist in training call center agents on new system features
Effectively work across various groups and business units to define technical requirements and processes
Provide input and technical specifications for system upgrades and future platform enhancements (API experience a plus)
Drive a personal vehicle to visit work sites and to assist at emergencies and/or events as needed and or take client to sites
Qualification
Required
Strong experience with Avaya Communication Manager (CM), Avaya Call Center, and Avaya CMS (Call Management System)
Hands-on experience with SIP, VoIP, and Unified Communications platforms
Knowledge of legacy Avaya/Centrex migrations to modern SIP-based systems
Call center performance monitoring and reporting using Avaya CMS
Understanding of telephony architecture, call routing, and system design
Advanced troubleshooting skills for Avaya, SIP/VoIP, and Call Center platforms
Ability to resolve complex technical and design issues in production environments
Strong problem-solving and analytical skills
Experience with enterprise-wide telecommunications upgrades or large-scale system migrations (1 yrs)
Preferred
Avaya certifications (e.g., Avaya CM, Call Center, or CMS certifications)
SIP or VoIP-related certifications
Company
Rose International
Rose International is provider of Workforce Solutions and Information Technology Solutions .
5001-10000 employees
H1B Sponsorship
Rose International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (2)
2022 (2)
2021 (5)
2020 (9)
Funding
Current Stage
Late StageLeadership Team
Eric Token
Chief Revenue Officer (CRO)
Sue Bhatia
Founder and Chairwoman
Recent News
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