Thomson Reuters · 1 day ago
Technical Support Analyst
United States of America, New York, New York
Full-time
Hybrid
Entry Level
$65K/yr - $121K/yr
1+ years expThomson Reuters is a global leader in providing trusted content and technology solutions. They are seeking a Technical Support Analyst to deliver exceptional support to the AMERS regions, focusing on troubleshooting, ticket management, and maintaining operational needs.
AdviceAnalyticsFinancial ServicesManagement ConsultingProfessional ServicesRisk ManagementSoftware
Responsibilities
Perform troubleshooting on issues, providing guidance, basic training, and technical support to end-users
Monitor the Helpdesk/Service Center system and respond appropriately and timely to tickets, ensuring efficient resolution of issues
Complete additional tasks such as inventory management, shipping, and imaging to support operational needs
Fully contribute to the utilization of the hardware/software inventory process, maintaining accuracy and efficiency
Serve as a problem escalation point on technical issues, providing advanced support when required
Participate in assigned projects, contributing your expertise to achieve project goals
Review and update documentation in the enterprise knowledge base to ensure it remains current and useful
Occasional travel may be required
Qualification
Required
1-2 years of experience in on-site Desktop support, with proficiency in supporting Windows and Mac OS
Strong written and oral communication skills, with a keen ability to think critically and solve problems
Strong collaboration skills, with the ability to work both independently and as part of a team, fostering a cooperative work environment
Ability to work with team members and customers from diverse geographic areas, embracing inclusivity and diversity
A passion for learning new technologies and sharing knowledge across teams, contributing to a culture of continuous improvement
A strong customer focus, demonstrating empathy and understanding when dealing with customers, ensuring a positive support experience
Capability to lift PC equipment up to 40 lbs
Preferred
Experience with or ability to support Senior Executives onsite in a high profile location is strongly preferred
Knowledge of mobile devices and MDM is preferred, showcasing your versatility in handling various platforms
Experience with administering accounts in Azure and Intune is beneficial, demonstrating your familiarity with cloud services
Benefits
Hybrid Work Model
Flexibility & Work-Life Balance
Career Development and Growth
Industry Competitive Benefits
Culture
Social Impact
Making a Real-World Impact
Market competitive health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays (including two company mental health days off)
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance paid 100% by the employee
Optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Tuition Reimbursement
Access to Employee Stock Purchase Plan
Company
Thomson Reuters
Thomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets.
10001+ employees
H1B Sponsorship
Thomson Reuters has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (12)
2023 (5)
Funding
Current Stage
Public CompanyTotal Funding
unknown1995-11-20IPO
Leadership Team
Steve Hasker
President and CEO
Michael Eastwood
Chief Financial Officer
Recent News
International Accounting Bulletin
2026-01-19
Beyond Bylines
2026-01-11
Company data provided by crunchbase