Douglas J Institutes & Salons · 20 hours ago
Salon Guest Services Shift Leader
Ann Arbor,MI,US
Full-time
Onsite
Mid LevelDouglas J Institutes & Salons is a well-established company in the beauty industry, seeking a Guest Services Shift Leader for their Ann Arbor Salon. This role involves leading the Guest Services team, ensuring exceptional guest care and smooth operations while collaborating with salon leadership.
CosmeticsEducationHealth CareTraining
Responsibilities
Assist in training the Guest Services team, working closely with the Regional Director & Salon Coach
Oversee front desk operations, retail, and guest care
Prepare and organize the Guest Service schedule to ensure efficiency
Act as a liaison for technicians when the Director or Salon Coach are unavailable
Lead by example, setting high standards for the guest service team
Collaborate with Salon Leadership in managing retail and supply orders and timecard adjustments
Provide outstanding customer care from the moment they walk in
Facilitate the guest experience through warm greetings, efficient check-ins, and seamless check-outs. Recommend and schedule next-visit appointments
Play a crucial role in salon opening and closing procedures
Manage cash handling, bank deposits, and customer returns
Maintain the aesthetic appeal of our retail area
Stay updated on the product lines and assist guests in selecting the right products for their needs
Participate in product knowledge training to offer expert recommendations
Qualification
Required
Strong leadership skills, leading by example
Ability to coach and support the Guest Service team in the Director & Salon Coach's absence
Previous retail and/or customer service experience is a must
Supervisory experience is a significant advantage
Exceptional organizational and multitasking abilities
Polished and professional appearance that aligns with the Douglas J and the Salon Industry
High School diploma or equivalent; some college or post-secondary education is a bonus
Self-motivated with outstanding communication skills
Attention to detail and a charismatic attitude
Reliable transportation for bank deposits
Flexibility to work a full-time schedule, including evenings and Saturdays
Benefits
Enjoy product and service discounts.
Assistance with parking costs
Access affordable insurance benefits
401(k) with a company match.
Company
Douglas J Institutes & Salons
Douglas J Companies include high-end cosmetology schools, luxury salons, and a med spa.
Founded in 1967
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Beasley
Chief Financial Officer
Jimmy Montan
Chief Operating Officer
Company data provided by crunchbase