Sensi.AI · 1 day ago
Senior Customer Success Manager
TX, Austin, US
Full-time
Hybrid
Mid, Senior Level
3+ years expSensi.AI is transforming the world of home care through agentic AI in a flexible hybrid environment. The Senior Customer Success Manager will be the primary contact for customers post-sale, responsible for building relationships, ensuring customer satisfaction, and driving renewals and growth.
Computer Software
Responsibilities
Own the customer and lead all business efforts for your assigned portfolio of accounts post-sale
Take the ultimate responsibility for the renewal and growth of your customers
Serve as the subject matter expert and trusted advisor to your customer providing them with guidance on Sensi’s best practices and their overall care operation
Identify and cultivate adoption and growth opportunities
Lead virtual and in-person executive business reviews with your customers
Manage onboarding of customers in tandem with our clinical enablement and implementation teams
Develop a level of trust and integrity with your clients that evolves new customers into champions and referenceable advocates for Sensi
Advocate for your customers internally by partnering with engineering, product, support to drive the Sensi roadmap on their behalf
Qualification
Required
3+ years of customer facing experience in customer success and account management roles
Bachelor's degree required
You thrive on being the owner of your accounts and will have confidence in being measured and compensated on key metrics such as renewals, upsell, and adoption
A great relationship builder who carries a strong sense of empathy and urgency around all customer matters
Ability to turn data and anecdotes into a story of value and take the next steps in creating and presenting these stories to executive level stakeholders
Technical aptitude and desire to become an expert in the Sensi product and homecare industry as a whole
The successful candidate must have excellent interpersonal skills and be a strong communicator with the ability to work well under pressure
Preferred
Prior experience in a clinical, health or home care environment is highly desirable
Company
Sensi.AI
Sensi.AI is the most trusted 24/7 Care Copilot, using audio technology with the highest level of precision.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Romi Gubes
Co-Founder and CEO
Recent News
2025-10-11
Tech Funding News
2025-10-11
Company data provided by crunchbase