Netorbit Inc · 16 hours ago
ServiceNow Solution Architects - Remote (Fulltime / USC or GC)
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expNetorbit Inc is seeking a ServiceNow Solution Architect to lead the design, architecture, and delivery of enterprise-scale ServiceNow solutions. The role involves collaborating with stakeholders to build scalable and high-performing solutions across various ServiceNow modules while ensuring alignment with best practices.
Responsibilities
Design and lead end-to-end ServiceNow solutions across ITSM, ITOM (CMDB, Service Mapping, CSDM), ITAM (HAM/SAM), and custom applications built on App Engine
Define scalable architecture aligned with ServiceNow best practices, performance standards, and enterprise governance models
Collaborate with business leaders, project managers, and technical teams to define architectural vision, roadmap, and implementation strategy
Rationalize high-level and detailed requirements to ensure clarity, feasibility, and alignment with platform capabilities
Oversee configuration and customization including workflows, Flow Designer, forms and UI policies, notifications, reports, data imports, and integrations
Identify and implement opportunities for process automation and optimization using advanced ServiceNow features such as Flow Designer, Virtual Agent, and Predictive Intelligence
Architect and guide integrations using REST, SOAP, OAuth2, JWT, and MID Server
Ensure seamless interoperability with enterprise platforms such as Active Directory, LDAP, SAP, AWS, Azure, and other third-party systems
Maintain platform integrity while optimizing CMDB structure, data quality, and service models
Provide technical leadership and mentorship to cross-functional teams including developers, administrators, and business analysts
Guide teams using agile methodologies and manage large-scale ServiceNow implementations
Review designs, configurations, and code to ensure quality, scalability, and upgrade safety
Establish and enforce platform governance frameworks covering update sets, version control, deployments, security, and compliance
Ensure proper access controls, data integrity, and configuration management across the platform
Drive continuous improvement by reviewing performance, usability, cost efficiency, and technical debt
Lead ServiceNow upgrades, patching, and enhancements with minimal operational impact while leveraging new platform features
Produce and maintain comprehensive documentation including architecture diagrams, workflows, CMDB models, integration designs, and implementation guides
Act as a trusted advisor and ServiceNow subject matter expert for clients and internal stakeholders
Qualification
Required
Experience 8 to 10 years of hands-on experience designing and implementing ServiceNow solutions
Minimum 3 years in a lead, architect, or solution design role
Strong expertise in ServiceNow ITSM, ITOM (CMDB, Service Mapping, CSDM), and ITAM
Deep understanding of the ServiceNow platform, architecture patterns, and best practices
Proficiency in ServiceNow scripting including JavaScript, Glide API, Business Rules, Script Includes, and Client Scripts
Extensive experience with ServiceNow update sets, deployment processes, and platform governance
Strong ITIL knowledge with hands-on experience in Incident, Problem, Change, and Configuration Management
Certified Implementation Specialist (CIS)
ServiceNow Certified System Administrator (CSA)
Company
Netorbit Inc
Net Orbit is a premier provider of IT services to clients worldwide. Incorporated in Arizona, USA since 2014.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase