Peraton · 1 day ago
IT Specialist
US-VA-Herndon
Full-time
Onsite
Mid, Senior Level
$51K/yr - $82K/yr
5+ years expPeraton is seeking a dedicated IT Specialist to join our dynamic and mission-focused team in support of the Department of Homeland Security. This role is a key contributor to the 24/7 TSA Operations Center and will be responsible for delivering expert-level technical support, including installation, configuration, adaptation, and optimization of Peraton’s technical products and programs.
Information TechnologyRobotics
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provides Tier I and Tier II support for inter-agency partners. (USSS, CBP, FAA, DoD, etc.)
Performs Tier III problem resolution on the telephone with users, walks the user through a series of steps to determine problem and classify level, priority and nature of the problems and systems
Provides mailbox, distribution and mail enabled security groups creations
Provides Microsoft email account modifications for mailbox delegation permissions
Run Cat6 cable and termination, run multi-mode, single mode fiber
Rack and connect various types of routers, servers, security appliances etc
Provides AV support including VTC, video walls, utilizing Activu AV systems and integrated Creston/Extron solutions
Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements
Provides expert and second-tier technical support for the installation and repair of complex systems and outages
Reviews system and configurations to ensure successful implementation of services into production
Maintains system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair
Partners with developers and engineers to reduce reoccurring incidents
Provides consultative assistance during off hours as needed
Assist in developing continuous process improvement for support tools, troubleshooting techniques. Collaborate and assist R&D in the testing and optimization of product support techniques and tools
Communicate to appropriate internal personnel of issues at a particular account
Determine the effectiveness of known solutions for the reported problem and apply these solutions as required
Determine the severity and complexity of a reported issue and if necessary, escalate to the appropriate specialist
Determine the troubleshooting work-flow and organize support priorities
Determine severity and complexity of a reported issue and escalate to the appropriate specialist
Provides training to customers
Qualification
Required
Bachelor's degree and 5 years' experience or Associate's degree and 7 years' experience or HS diploma/equivalent and 9 years experience
Must be a U.S. Citizen and possess an active Secret clearance and have the ability to obtain a DHS Entrance on Duty (EOD) clearance
Experience with desk-side IT support
Experience supporting a variety of IT technologies (Laptops, Mobile devices, etc.)
Ability to install Cisco switches and complex fiber backbone interconnectivity
Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure
Strong Active Directory Skills
Possesses a wide range of in-depth skills and knowledge in computer hardware and software as well as networking systems in use at customer sites
Experience working in a professional security environment and server rooms
M365 portal and MS Exchange experience
Preferred
Relevant DHS focused experience
Security+ Certification
A+ Certification
Network+ Certification
Cisco & Microsoft Certifications
ITIL4 Certification
Audio Visual experience
Experience running and/or managing projects
Able to plan and prioritize team workload to ensure objectives are achieved on time
Experience balancing multiple tasks and prioritizing as required
Ability to contribute to a much larger team ensuring Mission Critical Facilities issues and customer requests are met in a timely fashion
Ability to work independently with minimal supervision, identify opportunities and develop new ideas
Ability to communicate in a professional manner with senior executive government staff
Benefits
Employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Company
Peraton
Peraton Fearlessly solving the toughest national security challenges.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas Terjesen
Chief Information Officer
Recent News
Washington Technology
2026-01-22
2025-09-25
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