Randstad USA · 11 hours ago
Healthcare Contact Center Specialist
Smyrna, GA
Contract
Hybrid
New Grad, Entry Level
0+ years expRandstad USA is a staffing and recruitment company, and they are seeking a Healthcare Contact Center Specialist. This role involves receiving and responding to customer requests related to product inquiries and quality complaints, ensuring accurate communication and documentation for patients and caregivers.
ConsultingHuman ResourcesInformation TechnologyRecruiting
Hiring Manager
Nicole Stecker
Responsibilities
Receive incoming Customer Service requests and product complaint inquiries via telephone, e-mail, or fax, from patients, and caregivers regarding all company products
Respond to on label product inquiries in a timely manner utilizing approved materials (e.g., Prescribing Information, and FAQs)
Escalate appropriate inquiries including Adverse Event intake to the Science Partner and Medical Information colleagues
Assist with inquiries concerning special promotions and/or information regarding specific product inquiries (e.g. product discontinuation, product availability)
Document all incoming inquiries, and reports of Product Quality Complaints in the Enquiry Intake Database in accordance with applicable SOPs
Assist customers with Patient Assistance Programs questions or concerns
Utilize advanced customer service skills to meet or exceed customer expectations
Gather and share customer insights with leadership
Maintain relevant product knowledge regarding company products
Maintain knowledge of policies and procedures including Standard Operating Procedures, protocols, best practices, and FDA regulations
Assist with goal of ensuring that all incoming calls are responded to promptly by phone and ≤ 2 days by written correspondence
Qualification
Required
Minimum of 0-2 years clinical experience, with patient education or support responsibilities
Experience in customer service or patient-facing roles
Strong interpersonal and communication skills
Experience in CRM systems
Advanced phone call handling techniques
Ability to understand various customer social styles respond appropriately
Proficiency in use of PC applications (e.g. Outlook, Microsoft applications)
Ability to work effectively in a team environment
Ability to plan, organize, prioritize, and execute multiple tasks within assigned objectives
Position requires professional demeanor, team orientation, self-motivation, and ability to influence customers both externally and internally
Preferred
Bachelor's Degree with a health care related background preferred
Background in CNS, Immunology, Rare disease is helpful
Company
Randstad USA
Randstad US is a wholly owned subsidiary of Randstad Holding nv, a global provider of human resources solutions.
1001-5000 employees
H1B Sponsorship
Randstad USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (754)
2022 (776)
2021 (1143)
2020 (1749)
Funding
Current Stage
Late StageLeadership Team
Lindsay Bennett
Executive Business Partner to CEO, North America
Traci Fiatte
CEO, Professional and Commercial Staffing
Recent News
2025-02-18
PR Newswire
2025-02-06
Company data provided by crunchbase