Sciens Building Solutions · 1 day ago
Service Manager
Pleasanton, CA
Full-time
Onsite
Entry, Mid Level
2+ years expSciens Building Solutions is seeking an Associate Service Manager who is a positive change agent and can drive high customer satisfaction while leading a service team. The role involves managing a service team, supervising branch associates, and ensuring the execution of service jobs while meeting budget and revenue targets.
Electrical DistributionMechanical EngineeringSecurityService Industry
Hiring Manager
Susan Macahilig
Responsibilities
Manage a service team of assigned Division
Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers
Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs
Responsible for executing service inspections on time and resolution of system deficiencies
Manage a budget and meeting revenue and gross margin targets
Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential
Report monthly financial performance in an effective manner to management and takes corrective action as needed
Responsible for efficient asset management, such as inventory and company service vehicles
Facilitate a high-performance culture that includes annual performance reviews and development initiatives
Assist with manpower planning and allocation
Responsible in part for customer satisfaction and cash collections
Works closely with the sales and installation teams to support the growth and profitability of the Division
Responsible to ensure all employees embrace our safety culture and comply with all safety initiatives
Qualification
Required
Two years of experience in a service supervisory role within the fire detection, fire protection, or security environment
Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors
Strong, positive team builder with leadership ability
Knowledge of current fire alarm, clean agent/special hazard fire suppression, security, and/or electrical systems
Working knowledge of Profit and Loss statements and key financial drivers
Ability to attract, develop, grow, and retain a team
Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions
Valid driver's license
Must be able to pass a background check and drug screening
Able to work independently
Excellent organizational, decision-making, and communication skills
Proficient in NFPA codes and standards
Strong computer skills; proficient at Microsoft Office
Knowledge of OSHA safety standards
Benefits
Paid time off plan and holidays.
401(k) matching.
Short term and long-term disability.
Medical, dental, and vision plans with options.
Life insurance.
Company cell phone, laptop, and vehicle.
Professional career development opportunities.
Tuition reimbursement.
Company
Sciens Building Solutions
Sciens Building Solutions is a provider of fire detection and security services.
Founded in 2015San Francisco, California, USA
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-11-10Acquired
2018-01-01Series Unknown
Leadership Team
Kurt Schoonover
Chief Operating Officer
Recent News
2026-01-20
Sciens Building Solutions
2025-08-13
Sciens Building Solutions
2025-06-18
Company data provided by crunchbase